Best Western New Baltimore Inn

TLDR: Hotel rooms were unsanitary, male front desk staff refused to show more rooms until other intervention, front desk staff called police on my party even though we were being courteous (everything was resolved with the police helping us mediate w/ the aggressive staff) Avoid this property at all costs. My group of four arrived late at night to find severe sanitation and public health failures in our room, including visible blood stains on the bedding and active insects near the refrigerator. When we brought these biohazards to the attention of the front desk staff, the employee flatly refused to assist, claimed a room change was "against hotel policy," and became highly hostile. They were convinced to show us other rooms when another guest chimed in and the subsequent rooms that we saw also had sanitation issues. One room had dried nasal fluid, uncleaned surfaces, and insects and the other room had a heavy cleaning odor as well as uncleaned surfaces. The guest that chimed in had also stated that she had to be switched three times because she found pubic hair and a sink that was not cleaned amongst other things in the rooms. When we asked to speak with a manager or to receive clean linens so we could change the bedding ourselves, the employee escalated the situation completely unprovoked and called the local police to have us forcibly removed from the property at midnight. It required the intervention of a New York State Trooper to defuse the staff's erratic behavior and convince them to contact an off-site manager. That manager had promised a refund for the night's stay which has not been honored and the manager has since ghosted me after their initial email. This property is unsanitary, poorly managed, and unsafe for travelers. Go at your own risk.

Read the reviews. Sure glad we did. Drove by and cancelled reservation.

What was a promising overnight stay started with Hilton keyless check in issues of not having any info or map floor to decide which room. Chat was unhelpfully cryptic . We settled on guessing that room 131 would be far from main area and quiet. Tried to get upgrade but chat refused to acknowledge question Though it was not filled hotel. Front was clean and nice , hall way looked tired room was very clean and nice. Yes sink is outside the bathroom along the wall with desk and kitchenette sink. Overall ok. Bed and pillows comfy, bathroom clean and nice, though tight but good enough. Good night sleep, quiet but walls are thin and early morning door slamming as guests exited. At 8:30am the maid walked in without a knock on the door door although checkout is 11am. We complained , got a sorry. Breakfast as described. Muffins, bagels, cereal, oatmeal, bananas. Good enough. Stop. I woudl stop here again for a night but not a long stay. Be warned this hotel has no elevator. Ground floor is the best option if you don’t want to carry your luggage up the stairs. They do have carts to unload from your car.