Motel 6 Buffalo, NY - Airport - Williamsville

This place is so neglected and I feel, it is a health hazard. Where to start….. The girl working reception was pretty rude to start with. She didn’t greet me at first, she just sat there. And when she did come to the counter, I felt she was very short with me. Once we checked in, the first thing we noticed was how filthy the floors were. But that was just the beginning. The elevator was so disgustingly dirty that we used the room card key to press the buttons. There were stains from floor to ceiling in the elevator. Getting off the elevator all you could notice was debris and bits of trash. The carpet clearly has not been vacuumed in quite some time. As we walked by the the filthy ice machine (god help anyone that uses that thing), I saw a pile of trash from various people’s rooms, including a social distancing floor sticker on top of it all. Clearly this trash, which had old food in it, has been there for QUITE some time. Upon entering our room, the first thing we saw was how dirty the laminate floor was. It’s clear that no one had even swept before we arrived. Debris and dust was all over the room. We left our shoes on the entire time we were in there. The ceiling was peeling and needed repair. The bathroom door had drip marks from some unknown substance near the floor. The TV remote was not working, so I took it down to the front desk. She replaced the batteries and that solved that problem. It was once we started watching the TV that I realized there were lines going up and down in 2 spots in the middle of the screen. We ended up not using the TV because it was very distracting. This TV needs to be replaced. Their huge “Motel 6” sign at the end of their drive way had been knocked down and was lying on their grass. There were children jumping on it, like it was a trampoline. There wasn’t anything keeping them away from it, like caution tape or temporary barriers. I felt that was a huge safety issue. The bed sheets were clean and we didn’t find any traces of things like bed bugs, so that’s one positive thing, and the girl at the front desk was nicer the next few times we saw her, so she may have been having a bad day when I first saw her, but the filth and unkept appearance of this motel was incredibly bad. I get that staff can be costly, but when your establishment is a possible health code violation, it’s time to do some regularly scheduled cleaning. Bare minimum should be a daily vacuum of the halls, remove trash from the ice machine area and sweep of the floors in each room once a guest checks out. And a good wipe down of the elevator walls would go a long way as well. Would definitely never stay here again because we value our health too much. I truly hope they improve their standard of cleaning because this was unacceptable.

The kiosk attendant Roy was very personable and sweet and very helpful! I had to renew my key and he was very professional and efficient

Check-in and check-out is by virtual clerk. Kind of annoying. When we got to the room there was an unmade full bed and the heating/cooling unit didn’t work. My boyfriend went to complain and it turns out that room is being renovated and he shouldn’t have put us there. We got another room with. King size bed. Room was clean. The people in the next room were screaming at each other for quite awhile and I could hear everything they were saying. Not a well built hotel. I wouldn’t stay there again. This was last minute and a lot of places were booked.