Days Inn by Wyndham Wurtsboro

One of the cleanest I’ve ever been in and very hospitable

Very disappointing experience. My daughter almost slipped into the pool because the railing was loose, creating a serious safety hazard. We brought this to the hotel’s attention, but no refund or compensation was offered. There was also very limited seating by the pool, the hallways had a strong odor, and the location did not feel safe. Due to these concerns, we chose not to stay and left the property. I would not recommend this hotel.

March 21, 2026 Dear To Whom It May Concern, My name is JRD. On Thursday, March 19th, early morning, I needed a place to stay. I was tired and I needed to pull over and sleep. I needed a hotel room. I pulled over to a gas station. I called delta sky miles customer service and I called the Days Inn By Wyndham Wurstboro before I booked my stay. I asked if there was going to be any fees for early check in and if my room was available. I told them I was only going to be there from 2:30am to 8:30am. I had to get back on the road. The manager told me the early check in fee would be waived and that my room was available. I then booked the room around 1:39am and I arrived to the hotel and check in at 2:30am. The delta sky miles itinerary stated I would have to pay a hold deposit of $100, that would be returned to me. The manager charged me $110 at the hotel. I asked him what the extra ten dollars was for and he said it was a fee. I didn’t know for what. I assumed it was for maybe taxes or something. He said the $100 would be returned to me after check out in a few days. I went to my room. When I checked out, I went to drop of the room key. After dropping off the key I asked the manager for a copy of the receipts I signed. I signed two sheets with my signature and initials. He did not want to give me the receipts. He was very reluctant. He finally gave me one receipt, but not the other. I kept on requesting the other copy because I was entitled to it. He finally provided a copy after much dispute. When handing me the final copy he states that I won’t be getting $100 back from my deposit that now I’ll be getting only $90 back. I asked why? And he said because there is a $20 dollar fee now. So he subtracted $10 from my deposit. That doesn’t make any sense. Im suppose to get my deposit back in full. If there was a $20 dollar fee you would have charged me $120 dollars when I checked in. It seems his ego was hurt because I was asking for my receipt and he didn’t want to give it to me so he is being punitive now. So when I get home, I call corporate to report what was being done to me. They told me that they couldn’t get involved because the hotel was a private branch or private franchise. They told me I would have to work the refund out on my own with the hotel. However, the corporate customer service agent did call the hotel. He spoke to the manager and the manager told him the early check in fee was waived, so I should be lucky. And the $20 dollar charge was for a room upgrade fee because my room wasn’t available. This is not true. The manager never told me I was being upgraded at all. He told me I would be getting my $100 back in a few days. There are no fees on the registration receipt I was given. He was lying basically at this point. To me this is fraud. Since corporate can’t do anything I called another Wyndham customer service number. I was told the same thing. They couldn’t do anything and I have to work it out with the hotel manager. Then I called delta sky miles. I booked my hotel with them. My sky miles paid for the whole stay. I had to pay $0 dollars. I live on a fixed income because Im disabled. I don’t spend money like that. I explained the situation to delta sky miles customer service. They contacted the manager at the hotel. Now it seems that the hotel managers ego was really being hurt. Because now he subtracted more money from the deposit. Now he told the sky miles rep that I was only going to get back $40 from the deposit because now he is charging me the early check in fee. He is doing so now because I am reporting his fraud. He is saying that he charged me $20 for a room up grade and $50 for an early check in fee. Both of which are lies. If so he would have charged me $170 at check instead of $110. That makes no sense. The $100 was always meant to be a hold and returned back in full. I put in a fraud dispute with #AmericanExpress. They got me my money back in full, all $110. Avoid this place at all costs. They are running a fraud scheme here. the manager and all employees are complicit. Be very careful!! JRD