Best Western Charlotte Matthews

3.0 / 5

•

2501 SARDIS ROAD NORTH

Reviews from Guests

3.0/5

426

Reviews

from real guests

seanwA7256CL

I would rather sleep in my car than stay here again! Jail is better than this. A baby dirt diaper is better than this place!

883isaiahr

Really nice hotel actually! I wasn’t sure about the Independence Inn only because I haven’t heard of them and turns out they’ve taken over from Best Western about 2yrs ago but will be going back to Best Western according to the front desk. Either way, this property is actually really nice for what you pay for. The rooms were clean, beds nice and comfy, facilities around the property (fitness center, laundry ($2 each W&D) and common areas) and breakfast was good too! I want to give a specific shout out “Najaf” at the front desk. What a guy, he was super cool upon check-in and even as I went back out to grab a couple more bags after I checked in, he asked if I was alright when I walked past him at the front. That’s genuine service right there👏🏾. There’s a couple downsides however they aren’t that bad to be honest, but I’ll still add them in. Normal wear and tear in the room with the chair and drawer handle both broken & ripped. Not the end of the world. The last thing would be just to keep an eye on the pastries in the morning. I took one with me to work and when I went to eat it, it unfortunately had mold on the bottom😕. That can happen anywhere, to any place to be fair however just something for the folks to keep an eye on. Regardless though a pretty solid choice for a couple/few nights or even a week, I’d stay here a week for sure.

966cleitona

When I arrived, the hotel receptionist was very rude and even yelled at me because I was asking for my room, but they didn't give me the room I paid for, and I was very scared because he tried to attack me. After that, I left and lost the money I had paid for the daily rates, afraid that something would happen to me.

Facilities Details

Free Parking

Free Wifi

Fitness Center

Laundry

Toiletries

Wired Internet

Braille and tactile signage

Skiing

On-site accessible self parking

Bicycle Rental

Garden

Visual alarms in all public hallways

Horseback Riding

Elevator

Vending machine

Accessible route to the registration desk

Windsurfing

Baggage Storage

Business Center

24-Hour Front Desk

Daily Housekeeping

Smoke-free property

Computer station

ATM on site

Free Parking

Free Wifi

Fitness Center

Laundry

Toiletries

Wired Internet

Braille and tactile signage

Skiing

On-site accessible self parking

Bicycle Rental

Garden

Visual alarms in all public hallways

Horseback Riding

Elevator

Vending machine

Accessible route to the registration desk

Windsurfing

Baggage Storage

Business Center

24-Hour Front Desk

Daily Housekeeping

Smoke-free property

Computer station

ATM on site

4 Available Room Types

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Bathtub)

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Bathtub)

Non-smoking

Close-caption TV

Sleep comfort items

Laptop workspace

Air Conditioning

Blackout curtains

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Desk

Toiletries

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Clothes Rack

Bathtub

Microwave

Daily newspaper

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Non-smoking

Close-caption TV

Sleep comfort items

Laptop workspace

Air Conditioning

Blackout curtains

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Desk

Toiletries

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Clothes Rack

Bathtub

Microwave

Daily newspaper

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Non-smoking

Close-caption TV

Sleep comfort items

Laptop workspace

Air Conditioning

Blackout curtains

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Desk

Toiletries

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Clothes Rack

Bathtub

Microwave

Daily newspaper

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Non-smoking

Close-caption TV

Sleep comfort items

Laptop workspace

Air Conditioning

Blackout curtains

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Desk

Toiletries

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Clothes Rack

Bathtub

Microwave

Daily newspaper

Facilities Details

Pool and Spa

Fitness Center

Parking and Transportation

Bicycle Rental

Free Parking

Food & Drink

Vending machine

Front Desk Services

Baggage Storage

24-Hour Front Desk

ATM on site

Activities

Skiing

Horseback Riding

Windsurfing

Entertainment and Family Services

Smoke-free property

Business Facilities

Business Center

Cleaning Services

Laundry

Daily Housekeeping

Internet Access in public areas

Free Wifi

Wired Internet

Miscellaneous

Toiletries

Braille and tactile signage

On-site accessible self parking

Garden

Visual alarms in all public hallways

Elevator

Accessible route to the registration desk

Computer station