Best Western Plus Charlottematthews Hotel

I would rather sleep in my car than stay here again! Jail is better than this. A baby dirt diaper is better than this place!

Really nice hotel actually! I wasn’t sure about the Independence Inn only because I haven’t heard of them and turns out they’ve taken over from Best Western about 2yrs ago but will be going back to Best Western according to the front desk. Either way, this property is actually really nice for what you pay for. The rooms were clean, beds nice and comfy, facilities around the property (fitness center, laundry ($2 each W&D) and common areas) and breakfast was good too! I want to give a specific shout out “Najaf” at the front desk. What a guy, he was super cool upon check-in and even as I went back out to grab a couple more bags after I checked in, he asked if I was alright when I walked past him at the front. That’s genuine service right there👏🏾. There’s a couple downsides however they aren’t that bad to be honest, but I’ll still add them in. Normal wear and tear in the room with the chair and drawer handle both broken & ripped. Not the end of the world. The last thing would be just to keep an eye on the pastries in the morning. I took one with me to work and when I went to eat it, it unfortunately had mold on the bottom😕. That can happen anywhere, to any place to be fair however just something for the folks to keep an eye on. Regardless though a pretty solid choice for a couple/few nights or even a week, I’d stay here a week for sure.

When I arrived, the hotel receptionist was very rude and even yelled at me because I was asking for my room, but they didn't give me the room I paid for, and I was very scared because he tried to attack me. After that, I left and lost the money I had paid for the daily rates, afraid that something would happen to me.