Charlotte Center City Hotel

I am absolutely shocked and extremely disappointed with my experience at the Sheraton Charlotte. I have been staying here for TWO DAYS, and my room has not been cleaned even once! This morning, I specifically asked the hotel to please service my room. I was gone the entire day and returned exhausted at 8:00 PM, only to find the room EXACTLY as I had left it that morning. Nothing had been cleaned or refreshed. Now, instead of being able to relax after a long day, I am sitting in my room at 8:00 at night waiting for someone to come clean it. This is unacceptable. But it gets worse. They also DEACTIVATED MY ROOM KEY because they claimed I was a “no-show.” A no-show??? I have already been sleeping in this hotel for two nights! How does a hotel lose track of a guest who is already checked in and staying in the room? These are not minor inconveniences. Basic housekeeping, an accurate reservation, and a functioning room key are some of the most fundamental services a hotel is supposed to provide. I chose Sheraton because I expected a certain level of quality, organization, and service. Instead, this stay has been frustrating, disorganized, and completely below the standard I would expect from the Sheraton name. Very disappointing. Management seriously needs to address how this hotel is being operated.

What a terrible experience all around. Upon arrival, 1 of 3 elevators working. Never got fixed over 4 days. Colleagues say reviews indicate it's been that way for months. Nothing like bringing hundreds of people to an event, all of whom need to be on the elevators at once, and they don't work. Got to the room. All the woodwork is banged up. Bathroom door rotted and peeling paint on the bottom. AC would never cool the room. Other colleagues had to be moved, no AC. Tub didn't drain. Stayed 4 nights. Housekeeping came once, didn't take the trash, didn't refill our sink soap. Conference rooms are a DISASTER. Ridiculously hot. Yesterday there was truly not even the AC blowing hot air, while system was down for part of the AM. Marriott should seriously kick this hotel out of the chain. This was a disaster.

Stayed in this hotel for a conference. I saw some reviews posted several weeks before my stay that indicated that 2 of the 4 elevators were not working. As of June 12th, they were still broken. There was no fridge in my room, just the empty space where one should be. The ice machine was out of order for maintenance, but there was a sign directing guests to use the one 1 floor up. That one was partially disassembled with a bottle of cleaner sitting on it. My room itself was clean, AC worked fine. Bathroom could use an update, as the bottom of the vanity was rusted, the shower floor grout was discolored. No great options for food- several restaurants, but with the same basic menu. I feel bad for the employees, they were very nice and did their best- but they should not have to make excuses for management that drops the ball on basic maintenance.