La Quinta Inn Suites Charlotte Airport North

First let me start by saying LAQUITA and the Manager, ERICA BARR WAS EVERYTHING!!! Prior to arrival, we read some horrible reviews based on past experiences and we were kinda worried. We asked to see a room prior to staying. Laquita showed us a room and it was breath taking. We even had a hiccup in our reservation and the first thing Erica did was ask us, OK, LETS SEE HOW WE CAN MAKE THIS WORK. She even asked will we be willing to go down the street and transfer our reservation but we agreed to stay there once she gave us a handicap shower chair which was brand new!!! The room was clean, new beds and bedding, new carpet, new everything! Freshly painted and nothing like the reviews because it has been purchased by Hilton and its awesome. Still working out some kinks, like the ice machine is new but hasn’t been installed yet, but my girl Laquita at the front desk did accommodate and gave us ice. Oh and did I mention, even the towels were new‼️ The bagel bar is nice but give them some time, it takes a while to get 100stars. The 24 hr coffee was up my husband’s alley lol. Overall, I would definitely recommend this hotel, in fact my family and I will be back to enjoy another stay. Our stay was well worth it. Give them a chance. It’s not what you think. No noise at all!!

STAY AWAY! Dirty carpets, foul smell, and the pictures you see online are a lie. Looks like the place is not safe. I would not stay long enough to find out.

At the time of check-in, I was informed at the last minute that the property was under renovation — no drinking water, no TV, no Wi-Fi, no breakfast, and unbelievably, not even basic toiletries! There was limited toilet paper, only two lamps were working, and there was a strong foul smell and constant noise outside the room, including dogs barking next door. To make things worse, I even spotted bugs on the bed. Absolutely horrible! My biggest question — why wasn’t I informed about all this earlier? Why wait until check-in to disclose such major issues? It feels like the property only cares about business and not the comfort or experience of its guests.