HOLIDAY INN FAYETTEVILLE-I-95 SOUTH

The shower was either ice cold or just cold. I did not discover this till I went to shower in the morning. When I asked for an adjustment on the bill I was told "That's not going to happen you spent the night". I got the feeling this was not the first time this issues had been raised. Also the pull down window shades do not cover the window on the edges. Not very private when the lights are on. Save yourself some grief and sleep elsewhere.

My husband and I have stayed at this hotel in Fayetteville, NC for more than 20 years when it was owned by Holiday Inn. When we called on February 15, 2021 to make a pet-friendly reservation for June 17, 2021, we were told that it was taken over by Clarion...part of the Choice Hotel family. We made the reservation, and it was confirmed on 2/15/21. On June 11, 2021 we received an email informing us that they were looking forward to our upcoming visit. We arrived onsite after a twelve-hour-long car trip, only to find that the facility was closed, with yellow tape and asbestos warnings posted on the locked front entrance. It took us another hour and one-half to find a hotel which had a pet-friendly room available in the area. IMAGINE OUR SURPRISE WHEN WE LOOKED ONLINE THAT EVENING, AND FOUND OUT THAT THE CLARION HOTEL HAD EXPERIENCED A MAJOR FIRE ON FEBRUARY 8, 2021...ONE WEEK BEFORE THEY ACCEPTED OUR RESERVATION, AND IT HAS BEEN CLOSED EVER SINCE! (Google it) We were not informed of the fire at the time that we made our reservation, nor were we ever told that it was closed. Per my son "Mom, that is downright shady". The Choice Hotel facility that we did manage to secure was mid-renovation, with filthy, stained floors, drywall dust throughout, and no covers on the exposed electrical outlets. There was a hole in our wall, from a fist. We are senior citizens, and needed a bed to sleep in for the night. When we went beyond the clean lobby and found the disarray, we bit the bullet and decided to stay, then leave as early as we could the next morning; otherwise we would never have pent the evening in such an environment. The only bright note was that the hotel staff were lovely, and were compassionate about our situation. When we spent more than 1.5 hours on hold, and with customer service, the next day, we were offered a worthless compensation of 5,000 rewards points for a hotel chain that we will never patronize! BEWARE OF CHOICE HOTELS!

Thoroughly disappointed from the pix on the computer. Carpet in the hallway and room filthy. Room has not been cleaned since pandemic. Sink fixture underneath remodelling incomplete Room 209. Freezer has not been defrosted for at least a year. Air conditioner extremely loud when its on. The place need to be renovated or torn down.