HILTON GARDEN INN N.E CINCINNATI

The pool was bad. The guy at the reception had attitude. The lady serving breakfast was very nice.

I have been staying at this hotel 2x a year for the last 10 years. Staff has always been great, rooms clean, amenities great. Stayed there last 7/25, pool was not available, my 12/25 stay, pool and gym not available. First room on 3rd floor had low shower pressure, second room had leaky toilet, 3rd room was near elevator which I could hear and feel every time it went up and down, No football on tv channels for Christmas Day games. Staff was GREAT, but corporate kinda blew me off when this was reported. I have been a Hilton Honors member for many years and was disappointed no one got back to me when I reported this to them. Not sure if I will be staying at Hilton hotels in the future... Kevin g

This felt like a Holiday Inn not a Hilton they don’t care about your member status. They treat you like a cash transaction. They charge $14 for breakfast. That is usually free at Hilton. The pool was not working in July. They charge for parking and they also tried to add taxes to my stay after I had already paid my taxes when I booked our door would not lock when we closed it. We had to force it shut. This hotel is not up to Hilton standards. Also racial comments on the wall in the fitness center bathroom.