Best Western Plus Columbus North

The outside of the hotel looked great. Seemed safe and that was important to us. The first thing we noticed when we got in was a couple who came in after us and claimed they seen a roach in their room. We got a little nervous after that but continued on with our stay as we had pre booked and it was non refundable. We had already assumed the gym and the pool would be closed due to covid and we were correct. No big issue there. The hotel was extremely hot which sucked because im 7½ months pregnant. Luckily the air unit in the room worked (although it didn't cool the room down for 4 hours) There was an area at the ceiling that looked like the floor above was going to fall through. The sheets were clean and the covers. We always check and ensure no bugs, thats always our first priority. We tried to get the t.v to work but it just kept the direct t.v symbol up and wouldn't do anything else. My husband called and they said they would send someone up. They never did so he called again and this time they said they were switching carriers and they didn't have a t.v service at the time. It sucked but we were like well okay, thats fine no big deal. We decided to head to walmart and walked past SEVERAL rooms that had the t.v going including our neighbors. We were obviously lied to about switching service providers. The fridge barely worked and the microwave sounded like it was going to go out anytime. The rooms were clean and that honestly was the most important thing but we didn't appreciate being lied to. I feel as if we paid for services that were not provided but then again I guess you get what you pay for.

Our weekend here was nice and quite. The staff was friendly, attentive and impressed us by remembering our room number. The troublemakers that checked in were booted by management for annoying other guests. (They didnt get infinite chances like some places do.) Our room was clean and our bed was incredibly comfy. Housekeeping was friendly and in our situation unbelievably honest. ( I accidentally left my purse with money in it in the room for several hours while we were out and housekeeping came in to clean. Nothing was touched! ) I cant speak for everyone of them there, just the gentleman we had.

Asked for a non smoking room but it smelled of cigarettes badly. No hot tub. That's the only reason i booked. PHOTOS ARE SO MISLEADING. Obvious drug activity. DIRTY ROOMS AND MUSTY SMELLING. Filthy carpet. Worse breakfast ever. DIRTY! HORRIBLE IN EVERY WAY! Very unprofessional. The only thing good about this place is the bar/restaurant owner.