Courtyard by Marriott Columbus

We LOVE Marriott properties. NOT so much this Courtyard. Check is was outstanding. Amenities were good. ROOM unbelievably bad for a Marriott property. Water damage on walls, no shower curtain, sink had paper towels holding drain together and cabinet door for mini fridge could not cloOK. When I went to lobby to ask about the breakfast set up, an employee at the "breakfast restaurant " in lobby (I think it was a Starbucks) barked at me, " GOOD MORNING, it in meeting room B". BREAKFAST was dried scrambled eggs served with no plates, just styrofoam to go boxes. Other items on breakfast were ok.

Woo! I am so happy I did not change my reservation based on the reviews I read. I stayed 3 nights for a tennis event with several other women in early June. While the exterior of this hotel is undergoing renovations and looks dated, the interior was mostly updated and more importantly ... clean. The staff is really what makes this hotel feel like a home away from home. They were warm, friendly, and super helpful at check in, and for any requests I had during my stay. Housekeeping kept me stocked with fresh coffee pods and towels. The pool was sparkling, and the lobby has several gathering areas for groups. Another person in my group encountered a problem with her room and they immediately changed her room for her without a hassle. I will definitely return to this hotel if back in Columbus for tennis.

Cleo (not sure if this is her name because she removed her name tag when asked to confirm her name) at the breakfast counter was extremely rude and unprofessional with me and other guests with her inappropriate tone and delivery! She began to argue with me and the other guests as if the breakfast was coming from her kitchen. And then she had the audacity to have a male companion waiting for her with a Burger King bag as if he was coming to “hang out” with her while she’s working. I travel frequently and this has NEVER happened to me! EXTREMELY DISAPPOINTED!! However, Lucy was GREAT with deescalating the situation and I think Marriott should hire more employees like Lucy. Also, when you arrive to the hotel you will be unable to park in front of the entrance. I was extremely upset with that because it was raining. I’ll attach photo as reference. Overall, I will NEVER go there again!