Holiday Inn Express Hotel & Suites Dayton-Huber Heights

This hotel is worn, very worn. The halls and the elevator smell like a nursing home. The rooms are OK, but again, worn. There was an interesting stain on the baseboards around the whole room, leading me to check for bugs. None found, thankfully. Bed was comfortable, hotel was quiet. No washcloths, which doesn't make sense because they switched to wall-mounted soap in the tub/shower. Breakfast was also not good. Hash browns were inedible and the eggs were burnt. How do you burn hotel eggs? I mean, you boil them in a bag. Cinnamon rolls were great, so that's a plus.

I stayed at this hotel for a 3 day, 2 night stay that was beyond a nightmare. TLDR: We travelled with a service dog and this hotel charged us for a service dog, refused to refund the charges when told it was a violation of federal law. Had to contact corporate 5 times to get it resolved because the hotel didn’t answer corporate’s calls. Hotel had standing urine in the back stairs for days. The room was moldy, musty, dirty, and caused health issues. Having worked in the hotel industry for a decade, I was actually flabbergasted at how much this hotel and its staff doubled down, tripled down, and quadrupled down to violate disability laws. The laws are extremely clear and straightforward, and I was in actual shock that it took as much as it did to correct it. We got to the hotel on the 4th of July at 3pm. Within minutes, the front desk called our room to let us know that they didn’t allow pets and we would be charged a $35 daily cleaning fee. We immediately corrected her. Our dog is a service animal and we pointed to our note on the reservation saying we would be traveling with a service dog, which she then claimed didn’t exist. We told her she could not charge us for a service dog and she said the hotel was charging us no matter what. We even asked to be moved to a pet-friendly room and she said no. The front desk then asked for documentation for the service dog (illegal). I immediately called corporate and explained the situation. Corporate CONFIRMED that I informed the hotel of our service dog and that the note was there clear as day. Hotel staff then stopped answering calls from corporate. I was told I would be called back within the day. I wasn’t. I looked at my bank account and had been charged random amounts that exceeded the original stay. Corporate had to FAX this hotel because they would not answer. Hotel staff ignored the faxes. Any person with two thumbs and a phone could have googled, “Can I charge someone for a service dog?” and gotten their answer. There are only two questions you’re allowed to ask about a service dog and that’s it. Every single hotel employee in the US should know those laws. I was finally told by corporate that the hotel had been informed they couldn’t charge us the fee and it wouldn’t be a problem anymore. On the morning of checkout they slipped a bill under our door that still had $35 fees for our service dog. They actually went further and called it a “miscellaneous fee.” Deceptive charges. Now for the accommodations. The hall ceilings were stained with old nicotine. Air conditioners in the common areas were putting out hot air. It was easily 95 degrees plus in the halls and elevator. Hot, musty, stagnant, no AC. I heard other guests saying they had their AC set to 62 all night and were still too hot. The staircase leading to our room had urine on the floor for at least 36 hours. I have photo evidence that it was there our entire stay. The back stairs smelled of old, hot urine and the handrails were coated in dirt. * Room had a huge hole in the wall that wasn’t even painted. * Black mold growing in the bathroom that caused a massive flare of my medical conditions. * Old hair and urine-caked dust on the baseboards. * Towels smelled gross. * Carpets felt moist and staff had not cleaned under the beds, causing an allergic reaction in my service dog. * Dead batteries in the TV remote. * Alarm clock set for 5am and not reset. * Floors wiped up dark gray with a napkin. * Side door was broken and the back door lock was broken, meaning anyone could have walked right into the hotel. * Cigarette butts overflowing outside. * No trash cans for the side or dog area despite signs saying the hotel “loves dogs.” * Pancake machine broken the entire stay. * Staff made us leave the pool an hour before the posted closing time. * No one at the front desk at checkout. All in all, this is the worst hotel I’ve ever had the misfortune to stay at. I’ve stayed across the world and have never experienced this level of incompetence or disrespect. Had the hotel simply fixed the charges right away, I would have been able to enjoy the holiday with my family instead of spending hours on the phone with corporate. It took the entire weekend to get the manager to finally call and apologize because he was “on vacation.” Too little, too late.

rooms are nice and good size, plugs are too loose, can not stick a plug into the wall anywhere cause all it does is slip out, that was the first room, i was moved down the hall because since i am on a business trip i wasnt able to charge my laptop or phone luckily i have power packs that i am able to do so and charge from the car, next i tried to use the "business center", the internet is slow slow i could not retrieve some of my encrypted documents nor print them, i told the woman owner of this issue and she walked to the printer and printed and test page, i am in IT and i told her i did that already the printer isnt connecting by the IP address or when i use the usb, then i kindly asked if i can use their computer behind the desk that i really needed to print out only 2 documents and she gave all kinds of attitude and asked for my room number and told me we dont let anyone use these computers which was contrary becuase just the night before another worker allowed me to print with no issue and i went after business hours and was going to be less than 5 min! ILL never stay there again and the OWNER does not care about her guests as she just walked off when i was speaking to her