Hilton Garden Inn Columbus Dublin

If there was zero stars, that would be more applicable. Shameful to say this is part of the Hilton Family. Stayed at this hotel via recommendation from family in Columbus due to its location. Reasons to avoid this hotel: 1. Cleanliness - Sheets had a brown tint to them. Resembled the brown stain you find around a 10 year old collar. The type you cant wash out. Room had crumbs on the floor from the previous occupant. 2. Front desk was randomly staffed. If you need assistance, can be a 10 to 15 minute wait during day hours. 3. Ice maker on nearly every floor doesnt work. 4. TV was out of service 2 of the 3 nights. The TV could not connect to the hotel's shoddy wi-fi. Watch stuff on my cell using my data plan. 5. Safety - Side door to the hotel did not lock when shut so anyone could come and go as they please. 6. Toilet were so low that my mother in law had to go to 1st floor each time because she couldn't get back up safely. We asked for another room and were advised all rooms had the same height toilet. 7. Room AC said 68 but the room was muggy and hot. This is not up to the Hilton standards but charges Hilton rates. With so many options so close, avoid at all costs. As we were checking out, a Hilton Diamond member was also checking out. He had a 4-page, typed grievance letter that he intended to share with management. From his words - worse Hilton Garden stay ever.

During our four-day stay, our room was not serviced a single time. I called the front desk after the first day to request housekeeping and was told they were short-staffed and that someone would get to our room. I completely understood the staffing issue, but no one ever came. The following day, I called again and received another apology. The front desk associate kindly brought us additional towels and garbage bags so I could empty our trash myself, but once again, housekeeping never serviced our room for the remainder of our stay. Another disappointment was the lobby coffee. On two of the mornings, it was either cold or completely unavailable. When I asked the front desk associate if fresh coffee would be coming out, she seemed visibly irritated by my question, even though there were no other guests waiting at the desk. She did eventually bring out fresh coffee, but the interaction made me feel as though I was inconveniencing her. We also tried breakfast on our first morning, and unfortunately, that experience was equally disappointing. We sat at the bar for approximately 10 minutes before the server acknowledged us. When she finally came over, she informed us that they stopped taking orders 30 minutes before closing. However, we had arrived approximately 40–45 minutes before closing, and nowhere was this policy posted on the menu or displayed with signage. She ultimately took our order, but it felt as though she was doing us a favor. The food itself was very poor. The bacon was undercooked, we ordered pork sausage but were served smoked sausage instead, the French toast was not good, and the pancakes looked as though they had been cooked on an unclean grill. I even took a photo because they didn’t resemble pancakes at all. My children wouldn’t eat their breakfast. Overall, this was not the level of service or quality I have come to expect from Hilton properties. I understand that staffing challenges happen, but the lack of housekeeping for our entire stay, the inconsistent lobby amenities, the poor customer service, and the disappointing dining experience made this a very frustrating visit. I hope this feedback is taken seriously so future guests have a much better experience.

This HGI is in need of an update. The rooms are dark and dingy, the beds have a hole in the center from usage, the cabinets are all nicked, the doors have patch marks and holes and the bathrooms are in need of an upgrade. I am a Hilton Honors member and I stay in a lot of HGIs now that most Hampton Inns are horrible. This is the worst HGI I have stayed in, ever! I do not recommend staying in the Dublin HGI. It’s bad, very bad.