Quality Inn

I was here with my dog. I had to switch my room twice because my first room was flooded and my stuff was ruined. I told them I have a dog and they said I was fine. I used a towel to clean up after my dog and they won’t give me my deposit back because the towel was dirty. How else am I supposed to clean up after my dog? Horrible experience.

The room had a fridge and microwave. The flooring was laminate throughout instead of carpeting. The continental breakfast offering was excellent. The only 2 critiques would be pillows were a little worn out and the water didn't get hot in the shower.

This is the e-mail I sent the manager, who has a bounce back message and doesn't respond to phone calls. I arrived at your hotel after driving for 13 hours and just wanted to sleep. The first room I was given did not have working air conditioning, so I had to move to another room. The new room was infested with ants and other pets, but by this point I was too exhausted to move again. Around 3 a.m., I took my dog outside to relieve himself. I thought my key card was in my pocket, but unfortunately it turned out I'd grabbed my debit card in the dark instead. I went to the front desk. The young man working there behaved absolutely appallingly. First, he refused--literally refused--to help me, until he finished a personal phone call. He actually left the desk and went in back so that I wouldn't bother him while he was on his personal call. When he finally returned, I tried explaining what had happened several times and he continuously argued with me, for example, arguing that someone was already checked into the room I was asking about (me! obviously!) Eventually, he purported to make a new card, and I went back to my wing of the hotel but of course it did not work. I had to go back to the front desk, and deal with him again; he tried to make another card but I had him test it on a nearby door; it again didn't work. He does not know how to make a simple key card. He then offered to give me your hotel's master key--offered to hand the master key right over to me and let me walk away with it. I told him that was not appropriate. Finally he followed me with the master key to my room and after nearly an hour of this I was able to get back into my room. I erred in bringing the wrong card outside. That should not have taken an hour to correct, and the rudeness and level of competency displayed by the employee (who refused to give me his name when I picked up your business card and demanded to know why I was doing so) is unacceptable, as are the ants and the air conditioning. I now get to hit the road exhausted and pray that losing a much needed two hours' of sleep (as it takes me a long time to fall back to sleep once awake) do not impair my driving. I feel my room should be refunded. No guest should be told to shush so that your front desk employee can be on a long personal phone call in the dead of the night. His actions and our entire encounter were unacceptable.