Economy Inn West Chester

I live around the corner, but wanted a single-night getaway. The price was right, but I should have known what that meant. The staff upfront was nice. The checkin was quick and efficient. I've worked in Housekeeping as an Inspector for a Global Hotel chain, so it's in my nature to look over everything in the room. The windows are dirty, one of the beds were what is called "Popped" (meaning that they shake out the sheets, make them flat and tuck them again, without actually changing them!) I notice hairs in one of them, so I went to the front and got new linen, and changed it again, myself. The carpet wasn't vacuumed, and there was a vodka bottle laying under a chair. The light was broken and falling off the wall. The fire alarm was detached and laying on the microwave. It hadn't been cleaned, either. The fridge was dirty. The bathroom floor had ashes on it, so it wasn't mopped. The shower curtain had mold all along the bottom. The tub had black mold around the drain. The wallpaper was peeling. This room basically should have been a "DNR" room. You "Do Not Rent" a room with housekeeping and maintenance issues. I brought this up in the morning, then they put the room in DNR. It was discovered when I unpacked, that I left my Virgin Healthmiles work funded pedometer was left on the nightstand. I called, they said that the manager or maintenance staff would need to escort me into the room if I'd like to check for it, since it wasn't turned in. I went back with the maintenance man, the room had been once overed and the beds made and trash taken out. That was about it. The room was still in the same condition, and AGAIN we discovered a "Popped" bed!! Anyways, the device wasn't in there, it's been 4 days now that I've been told the Manager would reach out to me, and he hasn't. They won't even TELL ME HIS NAME, and I've been super nice and upfront about wanting to help them with their Customer Appeal. I am appalled that he doesn't care enough to even call. 3 employess have promised to relay the message, and one told me that the Housekeeping staff has a "history of theft". If I can't even get an apology, that's just sad. I'd expect a partial refund or discount on the next stay, but an apology would be the LEAST!! Wow.

I got in late after having made a reservation a week earlier. The young lady at the front desk was affable and helpful. When I got to the room, it was warm, clean and comfortably appointed. Upon examining the sheets, I found them to be clean and soft. No stains or tell-tale discolorations. The toilet, bathtub/shower and sink, were all clean. Both trash cans were empty and the microwave and dorm fridge were spotless. There were no odors nor overpowering sprays to "cover" them. The furniture is typical pressboard motel models and basic. But there were no burns, spots or debris. Again, clean! The sink worked properly as did the shower. In fact, great pressure in the shower! Towels and wash cloths were not luxuriant, but clean and soft. The room was well lit in all areas as well as the parking lot. I travel A LOT! I will be staying here in the future!

I was skeptical, but this is my husband's choice, and his favorite type of motel, so I went along quietly. It turned out to be a SUPER clean room, carpet looked new and everything is just spotless. I couldn't ask for more cleanliness than this. I see not one thing wrong with this room at all. It's right off of I-75, and it seems to be filled with fellow travelers. I'm not sure why people think they are going to get stabbed as one review said, or when they were here when it was a dump. It certainly is no dump. It's not the Residence Inn....of course it's not for the price. No coffee maker.....just an ice bucket, 4 clean, wrapped cups, soaps, towels, clean bed.....cable tv, free wifi and breakfast included. I have no complaints whatsoever. We stayed in a more expensive Best Western on our way down on this trip, and it was a vomithole. My husband woke up with a tick crawling on his chest. We weren't sure if it was a tick or a bedbug, but it turned out to be a tick. That really made me angry when we spent almost $90 for the room, and that was with a AAA discount. This place is cleaner.