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Reviews from Guests

3.0/5

tripadvisor

129

Reviews

from real guests

KatzSteamboatSprings

1

/

5

It's taken me a great while to write this, I never got to stay at the hotel because 4 of the 5 family households we were coming to visit came down with COVID-19. I called the hotel and spoke with a very nice gentleman whom assured me that as I was only cancelling due to COVID-19 I would get a refund for my rooms (2) or at least a credit for future use. BUT NOOOOO management refused do either so during COVID forced lack of income they kept my $300. Scrooge's

BigL49

1

/

5

Hotel has changed management. They have their work cut out for them. We were given room that was not made up. Toilet was full of what appeared to be blood. After some work, desk clerk found another room. (we didn't have option to go to another motel). Finally got into another room but no A/C. Got it to work and after about 8 hours the room began to be comfortable. Motel itself is in poor condition. 2nd floor is non smoking, but reeks of old smoke. Ice machines not working. Motel has new coat of paint that appears to have been applied by 6th grade art class. Desk staff desperately trying to accommodate everyone, but having to work off of hot spots on their cell phones because hotel has no wifi, even for the front desk. At one time this was probably the place to stay, but now it's a place to avoid.

danno2011

1

/

5

Called morning of check in date to get specific room on ground. When checking in they had no notation and since I didn't talk to girl at desk too bad. "You are on 2nd floor". Ok, ALL rooms have been spoken for already? Even better no elevator so drag luggage and all up the stairs. $50 a night but never again. Piece of crap, run down motel.

Facilities Details

Free Wifi

Facilities Details

Internet Access in public areas

Free Wifi