Best Western Altus

This was our second stay, and things have really gone downhill. We arrived and were told there was NO HOT WATER. Since we had pets and were limited on where we could stay in Altus, we said we were OK with that for one night, would there be a discount? we were told NO. NO discount for NO hot water. Our room, requested non-smoking, got a smoking room. Asked about that. Told ALL of their rooms are smoking. We were upstairs -NO lights on the outside stairs, which is not fun in the dark. Then we looked at the balcony cracks in the floor, chunks missing on the stairs - really? Shouldn't this be bulldozed down? Pool out of order and covered. The best I can say is there was a breakfast.

Rooms could have been better. Bed was very comfortable. Lights on the walkways needs replacing. It looks like there was some work being done on the second floor walkway as it was supported with jackstands. I stayed there before the room then was much better then the one I had this trip.

They are not newly renovated. After a few days we had to go to the front desk for towels and soaps since maid service didn't stop by office. Shower was hot and cold fluctuating. As of December 2024 they were still operating under COVID-19 protocols. The indoor pool is closed. The photos listed are not the current condition of the hotel. The lighting outside does not work. The towels were soft.