Holiday Inn Norman

The staff was helpful. the hotel was clean, everything worked as expected. Breakfast was good and the food fresh. The coffee machine that grinds the beans before brewing the coffee was outstanding! We enjoyed our stay.

My daughter had reserved multiple rooms at this hotel for out-of-town guests to stay during her wedding the weekend of March 21, '26. These guests included her many friends and family. The 3 family rooms were NOT tended to, at all. One room had missing lightbulbs in the lamps. Another had holes all over the walls and what looked to be a defunct, carbon monoxide detector. My room was filthy; stains of blood or feces on the shower curtain. A leaking bathtub that spilled water under the wall and soaked the bedroom. Spots that hadn't been dusted in ions. A broken coffee machine that was never replaced, for the front desk said, "We're phasing them out". A missing coffee table in the suite living room. Empty soap & shampoo bottles. Outside of the rooms only 1 elevator worked. Only 2 ice machines worked in a hotel of 4 floors. The pool was filthy & unusable. Doors that couldnt' be accessed from the outside, for the keyfab machines were broken. Plus, a night attendent who turned all the lights off at the front desk, to appear no one was there to help guests, while he was hunched over in the corner doing nothing but scrolling on his phone. I gave this hotel 2 stars for the breakfast provided was always warm & fresh, even if parts of the dining room hadn't been dusted in years. This hotel should really just shut down, sell and find a buyer who is really interested in hospitality. Should we need a group block of rooms in Norman, again? It will NOT be this Holiday Inn Express.

Usual customer of the chain, what a disappointment here!! Upon arrival, the unkind receptionist explains that the room I booked 3 months ago is not available because they are sold out tonight! So I'm underclassed! But if I bitch, I’ll get IHG points (which I didn’t get) We meet at 4 in a room, with a carpet full of moisture! Wetting the socks! And a sofa bed for the kids. When I open it, the mattress (if it can be called mattress) is just metal springs surrounded by stained fabrics... horrible! The bed is not made and no sheets in the room. I go down to the reception to ask if anyone can come make the bed and change the mattress. Answer: no! I'll give you sheets and make the bed yourself. What about the mattress? I'll give you extra cover to soften the springs! Great... Apart from for bivouac lovers.. this hotel is not to be avoided