Country Inn and Suites Oklahoma City Airport

I am writing to express my deep disappointment and frustration regarding the unacceptable handling of my $100 cash deposit, which I paid upon check-in and was promised would be refunded at check-out. I stayed at your hotel for 25 days and informed the receptionist in advance that I would check out at 2 AM. I also reminded her about my deposit, to which she responded that it would not be a problem. However, during check-out, an elderly man at the reception informed me that there was no deposit registered in your system and refused to refund it. He gave me a phone number and took my contact details, promising a follow-up. After several attempts, I was finally contacted, only to be told that “there is no record of a deposit.” Two weeks later, a new excuse was made: “The room was left dirty,” which is entirely false and clearly fabricated. I strongly dispute this claim: • If the room was indeed dirty, why wasn’t this communicated to me on the night of check-out, the following day, or even within the same week? • There was no evidence provided – no photos, no written record, nothing. • The room was left in clean condition. In fact, due to the persistent smell of marijuana in your rooms and corridors, I used air freshener I had purchased from a local market. Housekeeping staff witnessed this on several occasions. • Reviews from other guests also mention foul smells, bugs, and general lack of cleanliness – so shifting the blame onto me as an excuse to withhold the deposit is unacceptable. It’s clear to me that this situation has been handled dishonestly. Every time I reached out, I received a different story, until finally a weak excuse was used to keep my money. This experience has left me feeling cheated and disrespected. I’ve stayed at many hotels in the area, and this was by far the worst – with constant noise, arguments, bugs, and drug smells. The staff has shown dishonesty and a complete lack of accountability. If I were in the U.S. right now, I would pursue legal action. Unfortunately, I’m not, and my only means of communication is WhatsApp and email – which you also refuse to provide or respond to. I am formally requesting an immediate refund of my $100 deposit. Should this not be resolved promptly, I will be left with no choice but to report this issue to relevant travel platforms, consumer protection bodies, and leave detailed public reviews to warn future guests.

This is my favorite place to stay the night before an early flight. The front desk is always helpful and accommodating! The rooms are clean and comfortable! The price is very reasonable! It is also in a great location, close to restaurants, convenience stores, and gas stations.

We had to leave a day earlier than expected. Hotel refused to provide a refund for the last night. They were unwilling to work with us at all. I've seen better customer service. We frequent OKC 2-3 times a year but will not be back here. Stay elsewhere.