HAMPTON INN - SUITES TULSA SOU

Starting off with the great stuff: the staff, especially Ian & Seth at reception were amazing. Super helpful and friendly. They made the entire stay worth the money with their positive attitudes, information, and kindness. The maintenance guy, we forgot his name, sorry, was super quick, replaced both a bulb and the TV remote quickly when we asked. The bed was really comfortable, a huge surprise in an American mid-range hotel. And the continental breakfast was astonishingly great, seriously those scones & bagels were amazing. Housekeeping did an excellent job although we generally use them every other day. The location never planty of food options is great and they allow food delivery. The hotel is well appointed and nicely maintained. Now for the not so great stuff: The room we were in, King Size bed with roll-in shower, is also the same room used for travelers with pets. The carpet had been cleaned the day we arrived but was still damp when we checked in at 10 pm which left the room with a strong scent. We ended up buying a plug in air freshener the following day which we left for the next guest (linen scent with adjustable diffuser). A couple days after checking in, we discovered one of the bed pillows (not the case, the actual pillow) had a strong scent of cat urine, the rest of the linens, bedding and towels were fine. We have two cats at home so we realize that traveling with pets is stressful but it is unfortunate that the rooms for handicap travelers are usually the same rooms used for travelers with pets. It limits our options to switch rooms. Additionally, the room was pretty impossible to leave in a wheelchair without someone holding the door. Other Hamptons I have stayed at have hinged door stops on the outside of the door so the door can stay open while rolling out, then bend over to put it up to shut the door. All in all, stay for the staff and breakfast, but have some options if you are traveling in a wheelchair.

Always a dependable chain hotel. Breakfast always hits the spot.

Lifetime Diamond member. Spent 3 nights here. Hotel is badly in need of a refresh. Very limited lights in the room. Old furniture. Old bathroom fixtures. 1 broken elevator over our multi day stay. Smell of sulfur in elevator and hallways Parking lot has major potholes. In short, the owner is choosing to neglect the hotel. The good is location snd plenty of hot water in shower. Owner needs to pony up $ for refresh else Hilton needs to pull the Hampton name from the hotel.