Village Suites At Ashland Hills

I drive from California to Oregon frequently. I always try to stay at the Ashland Hills hotels and suites. The rooms are very large and roomy, the place is , the staff is friendly, I recommend it.

I had two reservations one night I booked with Expedia for a king suite. It was the worst rundown room I've ever been in. It was at the end of the row where nobody wanted to be at also. It was definitely overflow not a suite. The next day I booked to a two queen standard room for four nights. That room was by far much better than the king suite. It was updated and nicer inside. It was by far the nicer of the two and it was way cheaper. But the problem was I'm handicapped and needed assistance. They knew this when I booked and I asked for something easy accessible near handicap parking. They couldn't have put me any further in both rooms. It was terrible. No help was available when checking in on the 2ed booking with my luggage, I had to struggle taking piece by piece to my room. It was so difficult and so exhausting because of where they put me. When I asked for something closer they said there was nothing else available. My booking was made with advance notice as well as I called them several times to verify this would not be the problem. It was certainly a problem. There is no continental breakfast or any type of food or drinks available the next morning as well. The amenities are extremely far away, if you have mobility or a disabled this is a problem. The description describes the hotel like it's a resort. This couldn't be anything further from the truth. I think at one point this was a nice hotel/resort, but they let it go. It is so outdated and so far away spread out within the hotel you cannot enjoy anything. This is not a resort to come to and relax like your typical resorts. The pickleball and courts are very rundown and are extremely far away from your room. You're not treated with respect nor any type of hospitality. When I tried speaking to them about these problems they just brushed it off and didn't want to talk about anything. No apologies not sympathetic not can I help you with something as I have a needle hanging out of my chest hooked up to an IV line. The first night I was placed in a room that I felt very unsecure as a single senior disabled woman traveling alone . They put me in a very dark area with no outside lighting being on the ground floor. I was away from everybody and everyone This was the king suite with Expedia I paid extra for a suite. They had a stove top two burner cooker I believe in the room. But there were no pots or pans or dishes or even silverware or paper napkins or paper towels. When I ask the front desk if I could have something to cook in or paper towels they explain that the rooms don't have anything. They said I could check out pots if they were available but there were none available. So what is the purpose of having a sweet with cooking facility if I can't use it? I paid extra for this week that I couldn't utilize. In addition I didn't have any extra toilet paper in my room. I only had a half a roll and the other roll was empty. I was exhausted and needed help. When I called asking for extra things in my room they didn't respond right away. I called an hour later to remind them. They still didn't come. I called the third time and they came. When I explained to them for my day two reservation and carrying on my trip, I did not want to be on that ground floor away from everybody. I did not feel secure and safe. They moved me to a second floor just above where I was at so it felt like I was in Timbuktu all by myself. Please don't waste your money on this hotel. It is not a resort most certainly and being a hotel is really a stretch for what it is. This room should be classified as a motel, if you want a real type of resort or nice hotel feeling do not book here. The pictures are very deceivious not at all what you get when you book. The room or the grounds are not how they look in the pictures.

Paid over $300 for a suite and noticed a light was out, so went to call the front desk but there was no phone in the room. Person at the front couldn’t leave, so had to walk down to get it. Came back to discover no silverware, plates, napkins, or coffee in the room. Went back and was given plastic spoons and forks, and coffee packets, but the coffee pot was under a cabinet so you couldn’t fill it unless you unplugged it, pulled it out, then replugged it. Pillows were lumpy, and we all woke up with neck and back pain. Horrible experience!