HILTON EUGENE

We stayed overnight when we came to Eugene for a show at Actors Cabaret of Eugene a few weeks ago. Very convenient to all the downtown theaters (park and walk). Room was clean and spacious and I love how big the kitchenette is (even though we had minimal need this trip) bed was very comfortable. Check in was fast, friendly, and just fine. The only downside was paying to park, but since it was 24 hrs from when we paid on line we took advantage and stayed parked there the next day after check out and when to the farmers market a few blocks down. Breakfast was okay, typically “free” hotel breakfasts so don’t expect too much. They do have a problem with the flow traffic, but not a big deal. We have to enjoy Home2Suites on road-trips in other areas and we really enjoy the extra living space with the couch. If you’re staying longer there is a great market right across the street called The Kiva Grocery and deli.

The room wasn’t clean when we checked in, with the beds hastily done and not nearly enough pillows or covers for a listing of four people as we’d booked. The water was near scalding from all facets, and they claimed there was nothing they could do to help. The front desk was rude, dismissive, and racist saying “he couldn’t understand” when we asked for different accommodations since we can’t use all the amenities. The heater started burning when we turned it on, and the room was musty and stale. So all in all, it in no way met the Hilton standard we were familiar with.

The hotel itself was average. The carpets were stained, and there were odd smells throughout the property. Our room was missing sheets for the sofa bed, only had three pillows, and we were only given two towels even though the reservation was for three people. The kitchen sink also had not been cleaned properly before we arrived. The neighborhood is probably one of the least desirable parts of downtown. On our first night, we walked north from the hotel to get dinner and were hassled by someone clearly going through a rough time. Unfortunately, that kind of thing seems difficult to avoid in the area. When we returned later that evening, there was a guy smoking weed in the garage directly in front of the main entrance. It is not somewhere I would feel comfortable leaving valuables in my car. The hotel itself is on full-time lockdown. You need a key card to access every entrance, including the main doors, at all hours of the day. I’ve stayed at hotels that lock down overnight, but never 24/7. That says a lot about the area. On a map, the location looks ideal because it is close to downtown and the university area. The lower price compared to nearby hotels probably should have been a warning sign. I would not stay here again, but if you go in with realistic expectations, it is manageable.