Comfort Inn The Dalles

**Renovated Property, but Management Oversight Needs Improvement** The hotel appeared recently renovated and was generally in good condition. Shortly after we arrived, a towel-rack fitting came loose when we removed a towel. I reported it to the front desk, and it was repaired before we returned, which we appreciated. Our main disappointment was the Portage Grill. We waited at the designated area to be seated for about four minutes without any verbal acknowledgment or gesture that someone would be with us. We eventually left, ate elsewhere, and did not return during our stay. Afterward, I found other public reviews describing slow service, customers being ignored, and inattentive or unfriendly restaurant staff. Our experience suggests these concerns have not been adequately corrected. Management should actively monitor restaurant operations, review public feedback, train staff, and follow up to prevent recurring problems. Ignoring or failing to acknowledge guests reflects inadequate management oversight. The hotel consists of multiple buildings connected by breezeways. The doors between the buildings slammed shut, causing the noise to echo through the hallways. The repeated slamming woke us early in the morning as guests came and went. Adjusting or replacing the door-closing mechanisms would greatly reduce this problem. The hotel handled the maintenance issue promptly, but the Portage Grill service and repeated door noise significantly detracted from our stay.

I was waiting to see if I could directly give feedback without having to rate the hotel, but it doesn't seem like I can do it. So here goes: Staff are helpful and kind. They do what they can with what they have. The lobby is pretty. The bugs in my first room were alive and flying around while I was trying to sleep and there was an odd odor in the room. I had to remove hair from the sheets. It looked like perhaps hair that got stuck in the wash and dryer, because the sheets did smell clean. The water was not hot. When I woke up in the morning to go to work, there were ants at the front door and making a trail inside of my room. Where you put your clothing and suitcase is very close to the door. The staff were kind enough to allow me to change rooms when I came back from work. The second room had bugs that were alive on the transparent white curtain of the slider. The patio was not clean and also had cobwebs on the chairs. I went to the lobby and asked if maybe someone could come and vacuum the bugs off the curtain. Unfortunately, she was the only staff member on site. She was kind enough to move me to a bigger room on the complete opposite side of the issues and I appreciated her efforts for trying to make things right. The third room had bugs on the curtain were at least dead, and the other critters around the room were also dead. I simply wiped them away. I had a better night's sleep with no live bugs inside of the room and no odd odors. The previous two rooms had paper cups for coffee, but this new room had ceramic ones. I would ask that you consider cleaning the cobwebs and bugs on your curtains, slider and patio/balcony, so that it could be a more enjoyable experience for your guests. It would have been nice to sip a cup of coffee while watching the sun rise over the river. Staff told me that bugs were "normal" around here, because of being right next to the river, even if I went across the way to the other Choice Hotel. Now that I know that this is "normal," I will choose differently when I come back to The Dalles.

I wasn’t sure what to expect from some of the reviews I had read, but they had the type of room we needed, so we gave them a chance. Spent one night in a 2 bedroom, 2 King bed suite and we were very happy with our stay. We arrived around 10:00, in the middle of a bad storm. Power was out for the whole area, which made it hard to see the hotel. They were willing to let us out of our reservation, since the power was out, but we didn’t want to drive any farther in the storm. They gave us flashlights and we made our way to our room. The bed was plush, but supportive and there was a nice variety of pillows (soft to firm). Power came back at some point in the night and we were able to shower and get ready for our day. In the light, we could see that the furnishings appeared new, as did the flooring and much of the bathroom. The room had a nice deck, with a view of the pool, fire pit, and dam. I would definitely stay again. I don’t think they have a complimentary breakfast, but there is a Starbucks and McDonald’s across the street.