Comfort Inn Erie

The majority of the staff provided subpar service and not up to hospitality industry standards. They did not seem to care about guest concerns. Most complaints were met with a shrug or referral to the General Manager. Our room was clean enough, but the bathroom specifically the toilet had not been cleaned. (See inside toilet bowl pics upon arrival). I had to Instacart cleaning supplies to clean the bathroom! My family booked rooms for a reunion and the majority of every booking was screwed up. Failure to give the preferential rate despite people booking months in advance. Some relatives had their booking cancelled despite confirming it the day before their arrival! The wrong people charged to the wrong credit card, refusal to honor the preferential rate for large bookings and then not caring to correct errors. NO, I would not recommend this hotel for anyone let alone any large group of people. Trust and believe if I could give no stars, I would do so. Stay away from this hotel.

It was really bad. I've stayed many times but not anymore. A new group bought the hotel and it has gone downhill. In the room: huge carpet stain, only top part of grab bar in the tub was attached to the wall, food from previous guests in fridge, no bathroom vent so room was humid and bedding was damp all the time unless we kept it at less than 65 degrees. Outside: cloudy pool water and it needed swept, hanging cables by pool A/C, rusty grill and weeds all over property. Hospitality: Guy at desk was on his phone non-stop, useless and unfriendly. We asked for housekeeping. They came once in the 4 nights we stayed. They did not put a top sheet back on the bed and gave us stained towels. Never again !!

Recently stayed at this hotel for two nights. The Inn desperately needs an update throughout the entire hotel. It is shabby particularly in the bathrooms. My room had a leaking shower faucet and the wallpaper was showing signs of mold and was poorly installed. The tv remote did not work properly. I had much difficulty changing channels and turning it off. It may have needed new batteries but I was unable to inform the front desk due to being ignored. I will say that the cleaning staff did a nice job cleaning and leaving plenty of towels and soaps in the bathroom. The front desk needs to pay attention to their customers. This particular gentleman showed more attention to what was on the tv than the guests. Not a good vibe. I dropped off my keys and wanted to ask a question but was completely ignored. Glad I didn’t disrupt your tv show. The first floor bathroom was out of paper towels. Not sure when it was last serviced. Breakfast was good and the staff made sure it was well stocked. For the price, I’ll find another hotel that will appreciate my business.