HAMPTON INN PHILADELPHIA-AIRPO

Awful stay. For starters, the line for check-in was over an hour when I arrived at 4p.m. I had to leave check-in since I had an event. Started a "chat with front desk" that never answered me back. I arrived after my event at 11:30 p.m. and was told there were no rooms. I had already "checked in" online. After about 30 minutes, the young man at the front said sorry we always overbook but I have one more king room available. Guess he couldn't see that's what I requested. After this wait, he tried charging card twice which of course prompted a security alert. He then asked for a different card and charged both. Dealing with that now. I receive my room key which doesn't work. They only had one elevator so I went up and down a few flights with luggage to get a new key. Bathroom was dirty. Fortunately I was there just for the night. Never again!

Absolutely DO NOT STAY AT THIS HOTEL. We had a 3 night prepaid reservation. We waited 2 hours for an airport shuttle that never came. We tried uber, but it was too close to the airport so the uber driver were cancelling on us. Finally another hotel shuttle service saw our family waiting for multiple hours and drove us to the hotel. Then the hotel manager never called us back about it. We get into our room and the door to the room is off the hinges. We have to physically pick up the door to close it. Toilet paper holder also ripped off the wall. The worst part was after staying here 2 days, we came back from the event we flew into town for, and they had locked us out of our room and cancelled our reservation! They said it was because they didn’t know who was staying in the room because their system went down. They literally cancelled our prepaid reservation that we had already stayed 2 nights and paid for 3 nights and locked us out of our room. Great way to treat a family! Never stay at this hotel!!! Also, advertised a pool, that’s the reason we booked this hotel, and the pool is not filled and still being advertised on the Hilton app as having a pool.

Did one night here between flights. Appreciated that they had a 24/7 airport shuttle available. (You have to call to get them to come...not a regular automatic shuttle stop.) Room was clean and nice enough. I appreciated the fitness room was open 24/7. It's a small lobby and small check-in desk so if it's busy it could take quite some time to check in. I didn't take advantage of the breakfast but was glad coffee was also available 24/7 in the breakfast area while I waited for family to collect me for brunch nearby. Overall vibe was this hotel was okay, served its purpose and gave me a good night's sleep with convenient proximity to the airport.