HAMPTON INN - SUITES PITTSBURG

Excellent location. You can walk to every thing. Hotel was very clean, good breakfast and parking included. Staff very friendly and helpful. Thank you amazing Holly front desk very efficient. Only reason not to give a 5 review they only clean rooms every other day.. If I would have asked properly could have gotten the room clean.. 100% Would return!!!

The best part of this hotel is the staff. We got a text each day asking if there was anything we needed, and they were extremely helpful at the front desk, attending to the little details. Holly, who checked us out, showed particular enthusiasm and humor, and she gave each person checking out a "fun fact of the day". It's great to see people enjoying their jobs. The coffee stayed hot all day, the fitness center was clean, and the breakfast was adequate. The hotel is located right across the street from the Heinz History Center. We stayed for two nights to attend Pirates games; the ballpark is about a 20-minute walk and a 5-minute drive from the hotel. The room was fine. Housekeeping only comes every other day unless you ask, but they make that clear with a sign in the bathroom. Parking is free, which is rare for a downtown hotel. We would definitely stay there again.

Check in was courteous and professional. When we got to the room I noticed dry feces on the toilet seat hinges. An unpleasant sight. So I call the front desk and they sent someone up to clean it. He spayed some cleaner and wiped around the hinges. But after he left I saw that it had not been properly cleaned We used the elevator 6 times in our overnight stay. If it happened once I would think it a fluke. However each time we were getting on or off a hotel employee rush ahead of us. Frankly I’ve never experienced this discourtesy in a hotel in all my 72 years. When this unprofessional if not rude behavior occurred each time I perceive it as not merely poor behavior on the part of the employees but much more the poor management. At $400+ for one night I would have expected more. We booked here because of positive reviews. We will never return here because of the unprofessionalism and dirty toilets. If the toilets were dirty, what else???