Country Inn & Suites By Carlson Wyomissing - Reading

Front desk employee to much LIE , fews Guest coming check inn early between 2 pm to 3pm , they said not room available, still cleaning ( realistic) , after 3.05 pm room available, meaning house keeping not do job properly, just touch up & stregh the bed linen & pilow never change ,also bathroom towel how this happened in IHG hotel associated

Very disappointed with how I was treated at this hotel. The bathroom in our room was extremely small and unsafe for my needs, so I requested an ADA accommodation. I was told there were no ADA rooms available until the day I was checking out. When I spoke with the general manager, instead of trying to help, she was rude, dismissive, and argumentative. I was blamed for not requesting an ADA room ahead of time, even though I had never stayed at this property before and had no way of knowing how inaccessible the room would be. I explained this was the first time in my life I have ever had to request an ADA accommodation, and instead of being treated with understanding, I was made to feel embarrassed and uncomfortable for even asking. To make matters worse, I was checked out of my room without confirmation simply for requesting an ADA bathroom, leaving me scrambling to figure out what to do next. IHG Guest Relations had to step in and open a complaint case after they were unable to find another nearby hotel with availability. The lack of professionalism, empathy, and basic customer service from multiple staff members was unacceptable. I would strongly recommend anyone with mobility issues or disabilities avoid this property.

My husband and I frequently stay at this hotel when visiting the area. The location is perfect for us-no more than 15 minutes from everywhere we need to be. The hotel is clean and well taken care of and the staff are friendly and always helpful. There are two great restaurants within walking distance and others near by. My husband uses the gym and there is an indoor pool as well. The king suite is very comfortable and guests can comfortably stop by since there is a living room as well as a small kitchenette area. We will always plan to stay at this hotel when we are in the area.