Hotel Viking Newport

Love this classic hotel. Great location, great views, great service. Best in Newport

Terrible experience here, and I’m only on night 1 of 3. Currently looking for other hotels in Newport to pack up and move. I’ve had a king room booked since February, and a few weeks back I called to make it a suite with a king bed and pullout coach because my 13 year old son was joining us now. They said “all set - we made the change”. Upon arrival, come to find out they didn’t make the change and so we are crammed in a room with a cot for my son. I’m not even against cots in general, but you can’t even walk anywhere in the room with it in here, and the cot smells like mildew. That’s not even the worst part - the AC went out today and the room is 78 degrees. The pool had no towels (I had to go to the front desk to request some), the pool railing to get into the pool was broken, the paint on the ceiling is chipping and filling off, the towel in my room was dirty, the speakers upstairs at the Cap Club were burned out and half the drinks on the menu weren’t available because of some machine that was broken. It’s crazy that they can charge ppl $800 + a night for this. I come to Newport every 4th and was excited to try this hotel but I will never be back - and I would NOT recommend this to anyone else. I wish I had read some of the other reviews before coming because I would have thought twice before booking. Save your money - or if you are looking for something high end…try something else Forty One North is nice, Goat Island, the Marriott, Bretton….literally anything is better than what we have experienced here. Seems like they are just here to take people’s money and no one is actually managing the building or customer experience.

Checked in today (July 3rd) at 12:30 during the middle of the heat wave. AC wasn’t working and the room was 85 degrees. Called front desk and they said they would fix it. Came back from lunch, room was still 85. Front desks topped answering the phone so went in person multiple times to request a fix. Eventually had to leave the hotel with my 8 month old baby, who was red faced and screaming. Was told hotel would call me when it was fixed. No call by 5:30 pm so I keep trying to call the front desk. The number on the website goes to sales desk voicemail. I drive back to the hotel to see a 20-person deep front desk line. Befriend others in the lobby whose AC hadn’t been working since the night before. Realize the hotel was completely disingenuous about this being a quick fix as the lobby is filled with dozens of people whose rooms don’t have AC on one of the worst heatwaves in recent history. I had to wait another hour for the “room director” to come talk to me and give me the correct front desk number so Expedia can contact the hotel for my refund. Completely disgusted by the way this was handled.