Wynstone

The hospitality excels at The Wynstone, one of the Inns of Newport group. Rick, the owner greeted us with warmth, humor, and an upgrade. He was informative about the inns and the area and helpful with directions and suggestions for restaurants. Our room at The Wynstone was spacious, comfortable, and attractive, with period art, a beautiful fireplace, and a lovely bathroom with a Jacuzzi tub. It was an easy walk to the sites we wanted to visit. When traveling, we always seek accommodations that reflect the character and history of a place, and Rick has honored those elements in his inns. We will always choose them when staying in Newport. Thank you Rick!

Absolutely terrible all around! This was our second time at this location. We checked in at 6:30, and they offered us an upgrade to a larger bedroom, which we took. When we arrived and went in the room, the bed was unmade, pillows on the floor, a man's shirt hanging in the closet. We called and asked if the room could be turned over, and they said they had no available cleaning staff on that night, so they gave us our original room we reserved. Because this is a separate location, we had to drive back to the main office to get our new keys. We got in the Rosecliff, saw the bed was made, set our things down, and went out to eat dinner. When we got home and started getting ready for bed, we noticed that our room was definitely not clean. None of the trash cans had been emptied, the bathroom was completely dirty with leftover towels, soaps, cups, etc. Dirt on the floor near the toilet. We were so tired we slept in the bed anyway since we knew they didn't have the staff that night to clean it. We called in the morning and I spoke to the owner, who was very rude, kept talking over me, and saying that he would have someone clean it but would not give us a discount or even comp breakfast for our inconvenience. He then started talking about how he would have to fire whoever was responsible, which I feel is not professional to speak to the customer about. He made it seem like no big deal that we were given TWO dirty rooms, and kept saying that one was only dirty because they were being nice by upgrading us. This is on top of the fact that this house is old, outdated, musty, loud since it's right off the main street with no noise cancellation, etc. Do not go here, you will regret it!

To begin, I really can’t understand any of the positive reviews of the Wynstone Inn. Just AVOID… From the moment you step in the door a stale odour of popcorn and stank air hits you. The rooms were dressed with crisp white linens and fluffy towels but the luxury ends very dramatically there: I could get a smell of smelly pillows in every room I viewed. I did protest to Ricky the owner and he showed us several other rooms. One worse than the other. The bathroom while clean risked a bad infection of legionnaires the fixtures looked so old and underused. The windows had blinds that were badly broken. No noise insulation and it felt we were sleeping in the middle of the busy road outside. No sleep for two nights. Breakfast was good but the dining room was dank dark and in need of not only a good coat of paint (which is not very expensive or difficult to apply) but very untidy and also used as a storage area for slabs of cola etc. come on this is an Inn for guests! We paid almost $550 for this horrendous experience. For the same price in shoulder season in Manhattan you would get a suits a fabulous property at the likes of the Westhouse Hotel. I think if I was faced with a stay at ‘chez Rick’ I would sleep in my car. Please don’t stay here. I feel completely and utterly ripped off and cheated and it absolutely ruined my stay in Newport. Gosh what a horrible image for such a nice town.