Residence Inn By Marriott Providence Warwick

Absolutely the worst hotel I’ve ever stayed at and even worse customer service. There were pubic hairs in the sheets, there was no running hot water, the appliances were damaged, rugs were not vacuumed.

Me and my daughter stayed here for 2 days while in town for my uncles funeral. I drove up from NC and was going to arrive a little early so I called to see if I could check in any earlier. The person on the phone told me my room would be ready at 4:00 but when I booked online a week before, google said it would be ready at 3:00. I asked if I could check in any earlier and they said with an attitude the earliest was 3:30. 30 min AFTER online stated check in time was. I ended up hanging out in my car for a few hours after a 12.5 hour drive until 3:30. Room was large and had most of what we needed for the 2 days. (Conditioner was out in the bathroom) but we bring our own things like that so it wasn’t a big deal. Late Saturday night there was lots of noise and screaming coming from somewhere outside the room. I’m not sure if people were having a party, but it was hard to sleep until that was over. Overall, it’s was an Ok stay because of the location to the funeral home. But they need to update the check-in time online.

I was charged twice from my reservation!! I have been trying to get refunded for several weeks, but the hotel does not answer me!! This is unacceptable!!!