The Inn At The Crossroads

My stay was the ABSOLUTE horrible stay. I was bamboozled. I see why it’s a two star hotel. For me to told elevator to be out of order and damages in the hotel. It’s Absurd. The front end team is the worst except for the overachiever guy with the red or burgundy hair was trying to make a bad situation into good one. It was him and the white young hottie lad that was him did THEIR job. They need a raise or a higher position, or hell a paid vacation something because I NEVER seen them got mad once when assisting me n my family who was staying onto the elevator. I am an observant person. Yes it was very HOT to deal with very annoying guest. However them two handle with ease. Then the ditzy blonde bartender say I had to sit in the restaurant to have a drink. You mean I couldn’t sit and that bar for a drink due to flooding. If that didn’t tip me off. It was the breakfast. Not hot food. My friends paid $150 a NIGHT to stay in an elegant place with no hot food is absurd. I ask the red head overachiever why there no hot food. He stated: The ownership of the hotel. I know it was a lie but I know they trained the front end to watered the guests with lies and I know he didn’t want to lie. He seem like a very honest guy and the white young hottie maintenance guy. To housekeeping: excellent job. I had no issue with the room. Perfecto. I told my friend to leave Connie a tip for hard work. Again need to promote her as well or a paid vacation if y’all do that. I met her during the early morning cleaning. She such a doll. I hope and pray it would get better I really love the hotel. I’m just disappointed to see the only good hotel in lake city. The other three horrible.

We love this place but agree with others that it’s best to book directly through the hotel. The restaurant, bar, courtyard and lobby are lovely places to hang out and everyone who works there were so helpful and thoughtful. Love staying here when we go to Artfields!

Worst experience on the business side EVER. The employees are friendly however, when there is an issue no one has the ability to assist. As a business leader myself, you empower your team. While this hotel is owned by someone who has a School of Business named after them, it is NOT a well ran operation. I traveled in from Dallas-flight delays. Called the hotel to let them know NOT to cancel the reservation but would be in on Saturday. Not only did we call 1x, we were told we had to call back so did so a 2nd time on Friday. The 2nd time we were told it was all handled-that while we would still be charged for Friday (too late to cancel), our reservation would not be canceled. Great. Then, after a 2 1/2 hr drive down on Saturday, discovered our reservation had been canceled. Not only that, because we had paid through a 3rd party already for both nights, we had to pay again for Saturday. We had a wedding to get to and they had no one available to assist other than the clerk, so paid, thinking we would be able to get it handled on Monday when mgmt arrived back. Not yet….I am on conversation #5, now the person who has to handle this is unavailable all week, but hope he checks his emails to see if they can get us a refund. This is not how a business is ran. Rooms were nice and clean. Staff is friendly but has no authority to meet customers needs.