Holiday Inn Express Hotel & Suites Mount Pleasant - Charleston

My husband and I have stayed at this hotel every year since 2018 because we enjoy visiting Charleston and the surrounding areas. When we first stayed here in 2018, the property appeared newly renovated, offered excellent value, and had a great location. Unfortunately, after my recent two-night stay with my mom and brother—who were visiting the area for the first time—I don’t think we’ll be returning. Over the years, the property’s overall quality has noticeably declined and no longer matches the experience we had during our first visit. Here are my observations from our recent stay: Pros 1. The staff was consistently kind, professional, and courteous. Everyone we interacted with—from the front desk to the breakfast staff and housekeeping—provided excellent customer service. 2. The beds and pillows were very comfortable. 3. The hotel was mostly quiet, making it easy to get a good night’s sleep. 4. The air conditioning worked very well. 5. The location is excellent. It’s close to the Arthur Ravenel Jr. Bridge, which is a great place for walking or exercising, and the nearby Mount Pleasant Pier is a beautiful spot to watch the sunset. 6. The hotel is about 10 minutes from downtown Charleston and less than 30 minutes from several popular beaches. Areas for Improvement 7. The bathrooms are showing their age. The shower could use updating, and the bathroom sink drained very slowly. 8. The water temperature was excessively hot. Even with the faucet adjusted, it was difficult to get cool water from either the shower or the sink, which was especially noticeable during the summer. 9. Previous amenities have been eliminated. The complimentary infused water station and cookies that were once available in the lobby are no longer offered. Bottled water is available for purchase at $3.50 for a small bottle. 10. While breakfast is still complimentary, the quality and variety have declined compared to previous years. Items such as orange juice, milk, and a wider selection of yogurts were no longer available. It is still adequate, but no longer a standout feature of the hotel. 11. Parking now costs $5 per night. The parking lot is spacious and convenient, so the fee itself wasn’t a major issue. 12. The electrical outlet serving the mini refrigerator and microwave was not working during our stay. Fortunately, we only had beverages stored in the refrigerator this time, but this could be a significant inconvenience for guests storing food or medications. Overall, the hotel’s location and staff remain its strongest assets. However, the decline in maintenance, amenities, and overall value compared to previous years makes it difficult for me to recommend it as highly as I once would have. The property would benefit from greater attention to operational management and routine maintenance to restore the level of quality and guest experience that made it such a great place to stay in the past. I hope management invests in these improvements, as this hotel has the potential to once again be an excellent choice for visitors to the Charleston area.

This was our first time to Charleston and we chose to stay in the Mt Pleasant area for convenience and because the hotel had good reviews and stated it had been updated. First the people at the front desk were kind and helpful. Check-in was smooth. Upon entering our room... I went to open the blinds... Only to find that both the blackout blind and the sheer blind were not working. I asked to be moved, and that took place with ease. The room itself was average. The sheer blind was missing completely, and the blackout blind temperamental, so we were extra careful. When the room was redone, it looked like it was done very sloppily. The paint bled over to places it shouldn't, the wood casing around the windows had chunks out of it, two of the plugs would barely hold our charges in the socket and the carpets were stained. The beds were fine comfort wise, but nothing special. The breakfast was good... Standard IHG breakfast with multiple options. The lady restocking breakfast was incredibly kind and a delight. Overall... The hotel experience was average. The best thing about the hotel was the staff, their kindness and helpfulness.

I was very disappointed in this hotel for several reasons. First of all, the hair dryer did not work. When I called the front desk to request another one the young gentleman working the counter said he had to come to room to check it. When he showed up to the room and tried it, he discovered that I did indeed know what I was doing and brought another one. Secondly, we went out for an expensive dinner and brought home 2 meals that were leftover that we were going to enjoy the next evening for dinner. We put both meals in the refrigerator that was cold. When we went to get our dinners the next evening the refrigerator was warm as was the food so we had to throw it out. What a waste of money. When we told the same gentleman about it the next evening, he again said he had to go check. Low and behold, he discovered that the refrigerator was indeed not working. Said there was nothing he could do about it. Thirdly, upon checking out, we were told the charges had already posted to my card on file and that they could not change it. I have at many different hotels been able to change credit cards upon check out. I even spoke with the woman who I assume was the manager and she said the same thing. I definitely would never stay at this property again, nor would I recommend it to anyone.