Quality Inn

When I searched for a hotel in the area, this one had pictures with rooms that looked decent. We entered the room, my husband smelled mold, saw a massive water stain on the carpet. He looked around the room and when he went in the bathroom there was mold in the shower. We left. I did advise the front desk staff, and they were happy to refund me. The three staff that I encountered were very friendly and that is why I gave them one star.

Since I knew I would be arriving very early in the morning following a long flight and a 3+ hour drive after midnight, I called the hotel directly for advice about how to reserve the room. I offered to pay for the night before I arrived so that there would be a room for three women to check in after a long journey in the very wee hours. I was assured there would be a room for us. The night before our trip, I called again to make sue they understood that we would arrive after 3 AM due to a long flight and a long drive and was assured there would be a room waiting. After driving past many wonderful hotels on our way from a distant airport, I was greeted by a staff member shaking her hands and saying "no rooms" as I walked through the door. When I explained the conversations I had held earlier in the week she told me I must have booked at a hotel with the same city name but in UTAH rather than South Carolina. Only after I quoted the zip code to her did she decide to look for my reservation. She found it easily and told me it was not her fault that she gave our room to another guest while reading the exected time of arrival from my reservation. I explained that I understood mistakes happen and said that I would find another hotel. since I would be checking in at another hotel for the rest of the first night, I explained that I would prefer to not have to move back later in the day. I asked that she cancel my reservation for the second night and put in writing that I would not be charged for anything related to my reservation. She refused and went on and on about how she was right to give my room away because she should not be expected to read the notes on reservations made by her co-workers. I explained that I did not hold her at fault and reiterated that I just needed to leave to find another hotel but just wanted some assurance that I would not be charged because I would not be coming back that afternoon to stay our second night. She refused to put anything in writing without her manager's permission and wanted to proceed with check in for the next night even though she had no available rooms. I explained that I had a senior citizen with me and a teenager who both needed some rest and that I would would be leaving to find another hotel that could accommodate our needs. I tried to explain that since she was unable to complete my original agreement with the hotel which she had in writing on her computer) that taking employees of that Quality Inn at their word didn't work for me any longer and asked that she either give me a printout of the next night's cancellation or put something in writing that said my second night reservation would be cancelled and I would not be charged anything. She offered to call the police, I told her not to worry that my phone was handy and I called 911 and reported that I was leaving the property peacefully and would not be returning. I drove to the gas station across the street and used the email confirmation I had to cancel the reservation on the phone. I had not read the reviews earlier, but it seems the good Lord does work in mysterious ways. It sounds like we were blessed as we missed they filthy conditions and bedbugs described by other guests. In the end we enjoyed our stay at a far nicer hotel with gracious hospitality for less money. It was less than 20 miles away. Thanks for the memories. Sadly, I need to change some other Quality Inn reservations I already made for the summer. I will NEVER attempt to stay in a QUALITY INN again. Such a shame that out hotel dollars wen to another town and another County when folks worked hard to bring tourism to St. George, South Carolina that weekend.

Disgusting. Looks like the kind of motel that rents by the hour and that you’d bring bugs home. There were holes in the room ceiling, something brown smeared on the comforter, urine splattered on the floor in front of the toilet with pubic hairs, debris on the toilet seat, smelled dirty. That was the room. The outside was deplorable and probably should be condemned. Immediately Returned the room key back to the front desk and the staff was nice and said they could do a return back to the card on file but never received the return. Snap Travel said the hotel denied the return as well. I’m definitely done with both Snap Travel and Quality Inn. Gross. Save your money.