Clarion Hotel

My wife and I had a really nice stay at this Doubletree for four nights in early July. The location is great. It has easy walking distance to a movie theater, the river walk (which is beautiful, especially if you like fireflies), ice cream places, the aquarium (which is dope, btw), etc. The hotel itself is fantastic. I love how open and inviting the lobby is, with a nice looking pool outside. The staff was extremely helpful anytime we had questions. I was really impressed with the breakfast in the restaurant. There are several really nice conference rooms. The whole place looks recently updated and everything looks super modern and attractive. I mean, the cookies are amazing too. That's honestly reason enough to stay at a Doubletree if you need a tie breaker between two hotels in the area! And this is the nicest Doubletree I've ever stayed at, no question.

I am writing to recognize and express my sincere appreciation for the exceptional customer service provided by the DoubleTree Staff (specifically “Cait”) during our recent stay. Cait’s professionalism, compassion, and willingness to go above and beyond made a significant difference for both of us. My wife’s surgery concluded much earlier than expected. Although we had a reservation at the DoubleTree Hotel, our room was not scheduled to be available until 4:00 p.m. Recognizing our situation, Cait took the initiative to explain our options, helped us secure a room that was available much earlier, and even assisted us with updating our electronic room key to ensure everything went smoothly. What impressed us most was not simply that Cait solved a logistical problem, but the genuine care, empathy, and sense of ownership she demonstrated throughout the process. She treated us with kindness, patience, and respect at a time when those qualities meant more than words can express. Instead of simply pointing us in the right direction, she personally ensured that our needs were met. In today’s world, outstanding customer service is increasingly rare, and employees like Cait deserve to be recognized. Her actions reflected exceptionally well on the DoubleTree organization and reinforced our confidence that the staff truly cares about the people they serve. Please extend our heartfelt thanks to Cait and recognize her for the outstanding service she provided. Employees who consistently demonstrate such professionalism, initiative, and compassion are tremendous assets to any organization. We are deeply grateful for everything Cait and the DoubleTree did to make a difficult day much easier for our family.

Hotel is great. My grandson loved the outdoor pool. We had to park in the parking garage behind the hotel; saved some money on that. We ordered food from The Grove. It was ok. They ran out of pizza, the fries were soggy. Overall it was a great stay.