Family Inns of America Gatlinburg Suites

Hotel grounds are absolutely filthy. Breakfast was poor with powdered eggs served. Coffee very weak, pool green. Ugliest hotel I've ever seen. Staff not friendly.

I originally booked 1 night and called to stay two more nights (now I refundable, so, we stayed 3 nights in room 605). On our way to the hotel, I got a call asking if we planned to use the fold out sofa bed as a bed because they had a room but the sofa no longer could fold out. I said we didn’t need it as a bed but still needed as a sofa. So very disappointed from the moment we pulled in. Room smelled very musty, had to keep the balcony door open for hour and bought some fabreeze. The aforementioned sofa was too broken down to sit on without using 5 of the mediocre bed pillows to cushion it. The sink was extremely slow draining and didn’t go through the trap, you your spit from brushing your teeth of hand washing or whatever the prior guests put down would come back up with just a very little new water. Pretty gross, my husband reported it but is was not corrected. Found a little trash the vacuum didn’t get along the edge of the sofa. The pillows were flat and hard with a few flat and squishy. The beds were ok. The pool was gross , green and just neglected. Now the good stuff, fridge and toilet were good and the shower was great.

Location is great and the rooms are fairly clean. Also the sound of the creek from the balcony is peaceful. The sink and carpet could use a deep clean. It is not close to all the busy downtown traffic, but close enough to walk. Sadly, the staff upon check-in was not friendly. We previously stayed here before and loved it. This stay we seemed like a bother to them.