Real Value Inn

We booked a 1 night stay at Oyo Memphis through Hotels.com and prepaid the room. When we arrived on 11/7 we were informed that there was a plumbing problem and we could not get a room with hot water. It was suggested we rebook another hotel. We rebooked another hotel through Hotels.com for 11/7 & 11/8 and expected to get a refund for the Oyo payment. We contacted Hotels.com 4 times to request the refund. and each time they said they needed to contact the hotel Manager to get approval of the refund. They never were able to reach the manager and he neer returned their calls. Finally, because we are a long standing customer of Hotels.com they offered to issue us a credit on our account for a future booking. It's very unfortunate that Oyo was able to keep the payment. We are very dissatisfied with Oyo's unscrupulous behavior.

Right after my group checked in, we were on our way to our room when we saw the 8ball of cocaine trade off in the elevator. I was with my children, and they wanted to know what was going on. I told them they were trading sugar! Right after we got into our room, we found a gram of marijuana under the bed. The windows have no screens, there were bobbypins on the floor from the guests before us, hair in the bathtub, mold on the ceiling, the lobby was filled with smoke at 3 in the morning. air conditioning was freezing cold or hot as the gates of hell. Truly nothing surprises me after experiencing this hotel. Several bugs in our room. Ash in the toilet paper holder from someone smoking a cigarette in the bathroom. Burnholes in the blanket. This was comically horrible. The room was "straightened" before we came in, not cleaned. Many signs of the last guests.

I would like to say the hotel is nice, employees are helpful and clean but we get alot of missing children and fights here because of the area,they wont to run to this hotel everytime making it look bad for other travelers.they write bad reviews on the place when its not a bad place i mean anywhere in memphis not safe but you make the best out of it,an same people who writing the reviews still come to visit Honestly yes its a old building and we doing our best to make every customer happy and to make the hotel look good again.to those who experience wasn't the best,we do have armed security now, an we do apologize and hope to see you again...we love our guest