Clarion Inn knoxville North

Stayed overnight on my trip to DC and was very pleased with the friendly staff and convenient location off the freeway. The complimentary breakfast was better than most hotels offer. Older property that could use some updates but overall I would recommend!

I rarely leave negative reviews, but after multiple attempts to contact hotel management and receive a response, I feel compelled to share my experience. My husband and I stayed at this property June 4–7 in Room 316 while in Knoxville for professional meetings and an event at the Knoxville Expo Center. At check-in, we properly disclosed that we were traveling with a medical seizure-alert service dog. On the evening of June 5, a front desk employee loudly demanded our room number in a crowded lobby and then publicly questioned whether we had paid a pet fee. We explained that our dog was a service animal and that this had already been disclosed at check-in. The interaction quickly became uncomfortable and humiliating. When I attempted to calmly discuss the matter and offer documentation, the employee refused to look at it, became dismissive, and told me to "just post a review." I left the interaction visibly upset and in tears. As someone who relies on a seizure-alert service dog, the experience was particularly distressing. What made the situation worse was that after I filed a complaint with Marriott and specifically requested no further interaction with this employee, additional encounters occurred during the remainder of our stay. Instead of feeling safe and respected as a guest, I spent two nights anxious and uncomfortable. I want to recognize Brittany and the female employee who checked us in. Both were kind, professional, compassionate, and genuinely tried to help. Brittany in particular went above and beyond to assist us after witnessing how upset I was. My concern is not a simple customer service issue. It is the public handling of a service-animal situation, the manner in which I was treated, and the lack of response afterward despite multiple attempts to contact management. I have filed a formal complaint with Marriott and have repeatedly attempted to reach hotel management. To date, I have received no meaningful response. I hope ownership and corporate leadership take this matter seriously so that no future guest has a similar experience.

Excellent stay! Shoutout to Lawrence . He checked me in and tried his best to give me an upgrade . Got me a room away from the Interstate which was nice and quiet . Would definitely recommend . Close to Crown college for graduation . Definitely recommend!