HAMPTON INN - SUITES AUSTIN -

This is in regard to stay 11.13.25 to 11.14.25 at your property in Lakeway. Upon making this reservation, my wife did overlook that the hotel was undergoing renovations. I have stayed at many hotels during remodels and I must admit this was the worst I have ever stayed. The room was very poorly furnished with the toilet installed crooked, the furniture very sparse, parts on the door broken (or incorrectly installed), buffet where coffee maker is was broken, coffee furnished is wrong product for this coffee maker, therefore making it impossible to have coffee in the room.(I checked two other rooms with maid and they had the same problem), NO hot water for showers . Breakfast area was no well furnished, with the juice machine out of order. It appears you are renting rooms that are partly remodeled ?? When pointing out these issues with Francisco at the front desk her only answer was "Im sorry" with no other concern to make this right. Also as I was checking out a customer had similar complaints as mine and Francisco only had the same answer for them (they were renting four rooms for a group). As a lifetime Diamond Hilton Member I expected more. Hamptons promise to make your visit 100% is not being done at your property.

This is in regard to stay 11.13.25 to 11.14.25 at your property in Lakeway. Upon making this reservation, my wife did overlook that the hotel was undergoing renovations. I have stayed at many hotels during remodels and I must admit this was the worst I have ever stayed. The room was very poorly furnished with the toilet installed crooked, the furniture very sparse, parts on the door broken (or incorrectly installed), buffet where coffee maker is was broken, coffee furnished is wrong product for this coffee maker, therefore making it impossible to have coffee in the room.(I checked two other rooms with maid and they had the same problem), NO hot water for showers . It appears you are renting rooms that are partly remodeled ?? When pointing out these issues with Francisco at the front desk her only answer was "Im sorry" with no other concern to make this right. Also as I was checking out a customer had similar complaints as mine and Francisco only had the same answer for them (they were renting four rooms for a group). As a lifetime Diamond Hilton Member I expected more. Hamptons promise to make your visit 100% is not being done at your property.

What increased the rating for this hotel was the service desk. The hotel is being renovated so I expect somethings to be awry. My friends checked into a room that wasn’t fully cleaned. Once it was cleaned, housekeeping came in without knocking. My room was okay. The furniture was not matching and there was a random chair inside. The bedding was touching the floor and the digital wall unit was inoperable. The toilet was turned in an awkward orientation and there was a lot of ‘dead’ space in the bathroom. The ironing board didn’t fit in the location it was stored, either. But maybe this is all apart of renovations…