HOMEWOOD SUITES AUSTIN-SOUTH

The only positive thing I can say is it’s a new facility and you can tell. People allowed to park for hours in a fire lane in front of the hotel. We checked in at 330 and were moved rooms even though we checked in on the app and picked our room the day before. We traveled with 2 babies,2 kids and 2 adults and we got stuck in a shower only room in one whole room. No curtain divider between the couch living area to the beds so basically no one can even have the tv on while anyone else sleeps. No thermostat on the wall just the window unit and super low light switches so our stay all together was horrible! AND I have to PAY $5 PER DAY to park?! When our concerns were brought up to staff we were basically told well that’s the room type you booked so we can’t do anything. I’m simply flabbergasted! We stay at only Hilton hotels and we always have a crib waiting as they see we have littles and they always go above and beyond to make sure our trip is amazing. I would not recommend this hotel for many people for many reasons but ESPECIALLY families ! Absolutely horrible !

I was in Austin for my annual trip to SXSW, and the downtown hotels were all over $600 a night! That's why I booked this hotel. It's close enough to the suburban theaters (aka the ones across the river), so it wasn't a terrible location for my needs. The hotel is located between nondescript office parks and Austin's busy highway system. I didn't feel unsafe, but it was a little sketchy, especially if you're traveling alone. It was just the vibe I got. It was a relatively quiet area of the city, though. Everything about my stay was a mess, starting with my arrival. First, the front desk ladies seemed to busy to help me when I arrived, talking amongst themselves for a while before even acknowledging me. They were arguing about housekeeping and seemed extremely disorganized and unprofessional. Once they decided to talk to me, they took all of my information but then said check-in is at 4 and to come back later, which was fine, but the lead clerk also said that she'd text me if a room opened up earlier. Of course this never happened. I had to get to film screenings, so my husband headed back at 4:30 to check in. Still no rooms. He said the lobby was full of restless customers, all waiting for rooms. He finally got one around 5:30. Our room was on the first floor by the side entry and exit door. This proved to be an extremely noisy location, and people were coming and going and slamming the exterior door day and night. If you want a more quiet stay, ask for a room on a higher floor or away from the exterior doors. The room was fine, but really worn out, sad and tired. The sofa had some sort of gross stain on the cushion. We turned it over, and there was a huge tear in the fabric. The arm of the couch was also ripped. The furniture in the bedroom had also seen better days, as everything was scuffed and dingy. The carpets were unraveling. This hotel obviously needs some serious attention, TLC, and remodeling to meet Hilton's standards. Half the electrical outlets didn't work. We couldn't get the tv to come on the in the sitting area, and you couldn't charge your devices or use any of the lamp plugs unless you completely turned off the lamp first. We were supposed to get maid service the second night, but no housekeeper ever came. The next day, still no service. We went to the front desk to ask, and the clerk said that we 100% had housekeeping service. We did not. Reluctantly, he agreed to send someone and we got our room serviced (finally), but only one night of our six night stay! That meant we had to repeatedly go ourselves to ask for clean towels and even toilet paper. Yikes. The third night, our toilet overflowed all over the place. This Homewood provided some of the amenities the chain is known for, like coffee in the lobby 24/7, but it was always old and cold. Even the "hot water" for tea was super cold, LOL. The evening reception was only once a week on Wednesday nights. We never had breakfast, but I can only guess what a disaster that must've been. We enjoyed having a two room suite and a full size refrigerator with ice maker, and it was nice being able to spread out and work. But this room was awkwardly laid out and seemed small for a room at Homewood Suites. A big plus is that parking was plentiful and free (but it didn't feel super secure). Considering the service issues and the state of the room, I probably wouldn't stay here again unless and until the property is remodeled. For under $200 a night during one of the busiest times in Austin (and when other properties are $500 to $650 per night), it was fine and met my needs. Otherwise, no thanks.

Hotel was clean and a room was ready upon check in. I checked in and selected my room the day before, on the app, however it wasn't available when we arrived and I had to select a different room. The breakfast was just "ok". I have had better/more options at other chain hotels with a cheaper rate. The room was clean but the beds weren't the best as far as comfort. They are VERY firm and caused my husband and I to struggle for decent sleep.