Worangewood Inn & Suites Austin North

From the moment we arrived the staff made us feel welcome. The lobby smelled fresh the room was spotless, and the breakfast area was organized and clean. Small details made a big difference.

DO NOT WASTE YOUR MONEY!!! I spent $300 for 2 nights and this place was definitely not worth the price. 1st, the elevator does not work, so I had to walk up like 6 flights of stairs to get to the 4th floor. Yes, the maintenance men will help you, but they take their sweet time or don’t come at all. If you or whom ever you’re trying to travel with has some sort of issue walking don’t even book here. With this MAJOR inconvenience, I emailed the manager, Nilesh Mehta, with my disappointing experience at the hotel and all he could muster up was reward points. I asked him for a partial refund back to my card and he did not respond. All I asked for was a $50 refund out of the $300 I spent for the inconvenience and he couldn’t even do that. I should’ve known they were cheap and stingy here by the horrible paint jobs on the walls and bathroom tiles, mediocre breakfast and tiny, baby pool they have in the back. If you want to stay at an overpriced hotel with not-so luxury quality then this is the place for you!

I am writing to report an extremely negative experience during my stay at the Holiday Inn North Central. Upon arriving at the hotel, my family and I requested a clean room, but upon entering, we encountered a strong cigarette odor and later noticed mold and cockroaches, indicating a clear lack of hygiene in the facilities. When we attempted to address the issue by contacting the woman who identified herself as the hotel manager, and owner as said was her property the response was unacceptable. Instead of addressing our concern, this woman began yelling at us and abruptly hung up the phone. When I went down to the front desk to request an immediate refund, her attitude worsened: she ordered us to "get out" without confirming whether the refund would be processed, used crude language, and started recording me as I insisted on getting my money back. I requested to speak with a superior, but she claimed to be both the manager and the owner of the property, denying me any other avenue for resolution. The situation escalated further when she called a security company. The guards arrived with an aggressive and threatening demeanor, without even attempting to understand the situation, apparently acting solely on this woman’s instructions. Throughout the ordeal, her behavior was hostile, unprofessional, and disproportionate, even telling me to "shut up, this is my property" while continuing her threats. This experience was not only disappointing but also humiliating and alarming. A hotel under the Holiday Inn brand should uphold basic standards of cleanliness, safety, and customer service, yet what we encountered was the complete opposite. This individual’s behavior is scary , aggressive, rude and the deplorable condition of the room and areas.