Rustic Creek Ranch Resort

While I understand that staffing issues happen, as a paying guest, I should not be made to feel as though my family’s presence or needs are an inconvenience because the park is busy or understaffed. Those are operational issues that should be handled internally without negatively affecting the guest experience. More concerning, however, was what we discovered in our cabin. We found what appeared to be mold/mildew along the baseboard near the shower. I have a photograph documenting what we found. We did not discover it until after the office had already closed, and we seriously considered leaving immediately. Because it was so late, we stayed through the night but checked out first thing the following morning because I was not comfortable continuing our stay after finding this. When I brought the issue to Dodi’s attention, I was told that it had been a very busy summer and that the cleaning crew had not notified management about it. I find that response particularly concerning. Mold and mildew in guest accommodations should be taken seriously because of the potential health implications for guests, particularly those who may have underlying health concerns or sensitivities. Being busy should never be an acceptable explanation for a condition like this being overlooked in a cabin that is being rented to guests. What was especially disappointing was that “being busy” seemed to be a recurring explanation throughout our stay—from the confusion and poor customer service at check-in to the condition of our cabin. A park being busy should not mean that cleanliness, maintenance, communication, or basic guest service standards are compromised. We chose Jellystone again because of the memories we have made there over the years celebrating our boys’ birthdays. We wanted this short getaway to be another fun family memory, and we were genuinely excited to return. Instead, we ended our trip early and left feeling as though our business was not appreciated. I reached out to management ans no response. I gave a 2.5 because my boys enjoyed pirates cove and a couple of the activities.

Our experience at Jellystone Park was one of the worst customer service experiences we've ever had. We had barely arrived when several adult campers who live onsite in RVs physically and verbally confronted and intimidated our son. They then accused him of threatening them with a gun and claiming to be a gang member. Law enforcement responded to the scene, and no criminal charges were filed against anyone in our family. Despite that, management never spoke with us, our son, or anyone else in our group before deciding to remove us from the park. We repeatedly asked to speak with management and were denied the opportunity. When we went to the front office looking for answers, an employee who identified themselves as the manager told us we were being removed because our 18-year-old son was driving a golf cart without permission. That explanation was simply not accurate. He had permission to drive the golf cart and was wearing the required wristband. Had anyone from management taken a few minutes to speak with us before making their decision, they would have known that. To make matters even worse, we were given different explanations for why we were being removed, which only added to the confusion and frustration. Instead of conducting a fair investigation or hearing both sides, management relied on accusations from onsite RV tenants and refused to let us explain what had actually happened. As if that wasn't enough, we were denied a refund even though we had just arrived and were forced to leave almost immediately. We paid for a family vacation that we never got to enjoy. We left feeling embarrassed, dismissed, and treated unfairly. A business that values its guests should investigate serious accusations, hear both sides, and communicate honestly. Based on our experience, Jellystone Park failed on all three. We will never return and cannot recommend this campground to other families.

This used to be one of our favorite places to visit for a close to home stay. This last visit was the absolute worst! My family has stayed at Jellystone many times over the years. The park and its hospitality is a fraction of what it used to be. 1. They are NOT maintaining facilities like the used to. The bed in the newer grain bin 561 was hard as a rock. I emailed them at 3am and asked someone to call first thing in the morning that didn't happen. When I went down to the office the Assistant Manager informed me of how busy she was. I told her we lived locally and wanted to check out early as the accommodations were not as they have been in the past. She said she could not refund or partial refund so a manager needed to call me. I gave her my number and the manager still called my husband who was not with us and did not get back to me in the timeline discussed. The manager said this was my fault because I didn't work with them. Ma'am, I waited hours for your team to contact me and be proactive they didn't. I don't work for you. The manager also mentioned that she had not received other reviews about uncomfortable beds. There is literally one on Google from last week that they responded to. She also told me they don't do refunds but she would offer me a $350 credit despite all the issues reported. $350 on $1000 waisted! Despite setting the ac to 66 the room never got cold. I would say 72 at best that's being generous I'm usually cold at 71. It was never cold. Even sleeping with the sheet felt hot. We paid $1000 and change for 2 nights, one of which we did not stay due to the poor facilities and service. 2. They now require your photo id AND a picture of you. I just handed you my government issued photo id I'm declining an additional photo. She said well we have to make sure it's you. In other words we are taking your photo comparing it to your id with a software or ai of some sort. That is the capturing and storing of my personal biometric data. No. The lady insisted it was their policy. I said well you will need to check me in or refund me. 3. We were there with family who rented 3 cabins, all the cabins and the silo smelled weird. Driving around cabins had holes in them. It was just an eyesore to look at. 4. Most of the activities that used to be available first thing were not available until 10 or after. Kids are there on vacation, they are not sleeping in, they want to have fun. Used to you could wake up and go to the activities barn. No it's closed until 10. No mini golf until 10. Pool 10. Water park 11. The times for most things being open are not well posted. This is new, it's not always been this way and should be better communicated. There was a serious lack of communication and planning on the park's end. The jump pillow is no longer covered. So it's useable for a couple hours in the morning and evening. It looks like y'all poured your money into the new attractions and didn't maintain facilities or the staff to keep areas open for there to be a variety of things to do. They finally refunded me $450.