Homewood Suites by Hilton Dallas-Park Central Area

This place is not a good place to stay. I agree wholeheartedly with the other April 2026 review. We used to stay here with great success, but it has deteriorated and needs a total overhaul. GO elsewhere!

I really should have read the reviews. The ones rating it a 1 star are absolutely correct. Even down to the marijuana smell and the stray cat in the lobby. They leave the front door always open and so stray cats come and go into the lobby. When I entered the first comment from the gal at the lobby, was that there is no free breakfast, the pool is out of order, and that if we want a refund and would like to go to another hotel, she will be happy to issue the refund. Well, that was quite the first impression. I stay at Homewood suites all over TX, OK and LA weekly. So, I know a thing or two about what a good hotel is and what it is not. The front desk lady did say that the hotel is under new management. Well, new management, you have a lot of work to do. Items that need addressing right away. Get the homeless and drugs off your property. Get a groundskeeper. The grass has yet to be mowed this season. Take down your ads of pool and free breakfast, if you are not offering them. Get the front door to close, not just stay open. Fix your front desk computer. I too was told that there were issues with the front desk computer when I asked for my room key. My digital room key did not work for my room or for any of the rooms. My couch cushions in my room have non matching covers and cigarette burns. This is the dumpiest Homewood Suites that I have ever been to. I am hoping that this information gets to the parent company as this needs to be shut down, cleaned up before offering hotel services again. What a tarnish on the Hilton Brand. I am calling it as I see it.

The place needs someone to care for it. They have maintenance issues everywhere.