Holiday Inn El Paso Airport I 10

I highly recommend Holiday Inn for your stay, especially because of the exceptional customer service provided by Giovanni. After driving 13 hours, I arrived at the property only to discover that Expedia had canceled my pre-paid reservation without rebooking another hotel for me. Even though the issue was not caused by the hotel, Giovanni went above and beyond to help me during a very stressful and exhausting situation. He took the time to assist me with professionalism, patience, and genuine care, making sure I had a room for the night instead of being left stranded. The property itself was also very clean and welcoming. As soon as you walk in, everything smells fresh and well maintained. The room was spotless, and the bedding and sheets smelled clean and freshly washed, which made the stay even more comfortable after such a long drive. Outstanding customer service like this is rare and deserves recognition. Giovanni’s kindness and dedication truly turned a frustrating experience into a positive one. Thank you again, Giovanni, for your exceptional hospitality and support. Because of employees like him, I highly recommend Holiday Inn for your stays and will gladly return in the future.

The staff are friendly and very accommodating. The rooms were clean and maintenance was a brief call away. Diane the breakfast lady is amazing and helpful as always, super friendly and attentive. Thank you Diane for making us feel at home!

After a long day traveling with my family. The hotel messed up my reservation, placed me in 3 different rooms and provided the worse customer service. There was no accountability and attempt to provide excellent service. I was extremely disappointed with my experience. The room had a leaking shower which covered the entire floor with water. Go somewhere else.