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Reviews from Guests

3.0/5

tripadvisor

200

Reviews

from real guests

881bambiz

1

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5

Absolutly never again!! This location is easy to miss the entrance if never been to area. Driving into the motel , u will start feeling a very sketchy vibe. The outside was busy with lost , sad , looking individuals. I walked in to confirm my stay. Was greated extraordinary by Ashly . Walked up to my room and was immediately regretful of my choice. Room looked tidy but look to close and u have a dirty tub , dirty restroom trash with paper and what looked and smelled like scat . Filthy floor not working lights . Dirty towels in drawer . Typing this is seriously giving me stress . This location is rumored to close in days. The so call manager walked up to each door and made sure it was empty. His name is Tony. He will be transferred to motel 6 Lomaland. Please share this immediately and I involve the health department 12215 Gateway Blvd W, El Paso, TX 79936 ,

oscarcF5166MU

3

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5

When my wife and i arrived at the hotel, we were informed that there were no accessible rooms available. Since my wife has difficulty walking, we were given a room on the second floor. Unfortunately, the elevator was out of order, so we had to use the stairs. The room was not acceptable and I called the front office to let her know. The room was not what we pictured from what we saw booking online. We booked a handicap room 2 months prior. The front desk lady was quite unaccommodating stating "its not my problem" and seemed to be uninterested in helping us with our request to move to a bottom floor. We brought up our concerns with the manager and after having an extensive conversation. He made accommodations for us and moved us to a bottom floor. He was extremely helpful in addressing the issues.. We greatly appreciated the accommodation and enjoyed the conversation. but this was unacceptable and inconvenient.

MorroPintado

1

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5

I have stayed at over a hundred different Motel6's and there were some doggies, but this was THE WORST. We booked two rooms, one of them weeks in advance and requested a ground floor room. On arrival we were told only one room was available on the 2nd floor, but without TV. The elevator is out of order! The two rooms on the third floor were opposite a fist size hole in the dry wall in a filthy corridor. One room had an inoperable TV, the other a TV with a remote with loose batteries. Both rooms had beds made up upside down! (sheet on top of blanket and blankets with holes). The maid left a spray bottle in one room and a wad of toilet paper behind the bathroom door! The window latch was broken. The heating/cooling controller was smashed. The shower curtain rod was hanging by one screw. The bath tub faucet was turned sideways. The wi-fi had dial-up speed. There was no lock on the side door entrances of the building. No coffee was provided in the morning. Do NOT stay at this motel. They have no shame renting out rooms like that and the franchise should yank their name.