Wingate Inn & Suites El Paso

Bad staff and they charge for breakfast.

Terrible service, terrible customer support. We booked a room to go to after a rave in El Paso, when we arrived all tired and ready to sleep, our room was dirty and unclean. We raised this concern with the front desk, and they both: didn’t have any open rooms, and couldn’t initiate the refund at the time. After called for the next 3 days, they kept saying they couldn’t find my reservation, even with my confirmation number. Do not go to this holiday inn.

Our stay here was awful. Our reservation was made for a two queen bed suite with a sofa bed. When we arrived, we were told there was a “glitch” in the reservation system and they couldn’t accommodate us. We were offered a king bed suite or a two queen bed room. We’re traveling with teenagers, our son and daughter. This was at midnight, our reservation was made early yesterday. More than enough time for someone to notice a mistake and call us to try to fix it. This is not the customer service we are used to with Holiday Inn. The hotel is in poor shape. The shower was falling apart, it barely held the shampoo bottle that was empty. I only know that because it fell out. Only two of the four ice machines work, I had to search for a working one. The one on the fourth floor that works was in front of a huge trash bag that literally smelled like a dead body was inside. I wish I could give customer service more stars, they were very pleasant but offered no solutions and only offered to let their manager know. I don’t like to complain, but we are huge Holiday Inn fans and this should be brought to the attention of IHG so they know their corporate chains or indecently owned Holiday Inns aren’t living up to the standards they set. The breakfast was pancakes only.