Holiday Inn Express & Suites Houston NW/Beltway 8 West Road

4.0 / 5

•

9120 West Road, Houston (TX)

Reviews from Guests

4.0/5

153

Reviews

from real guests

socialm899

I stayed at this Holiday Inn for a wedding and was extremely disappointed. The facility is clearly old and in desperate need of serious updating and maintenance. From the moment I checked in, it was obvious this was not a normal, comfortable hotel experience. The interior lighting throughout the common areas and especially in the rooms and bathrooms was incredibly dark and dingy. There wasn’t even good lighting to put on makeup, which made getting ready for the wedding frustrating. The walls are paper-thin I could hear my neighbors’ TVs blaring all night long, which made sleeping nearly impossible. Safety was also a major concern. The area didn’t feel secure, and the back door was propped open with a rug for easy access, which is unacceptable for a hotel. Customer service was equally unhelpful and unresponsive when issues were raised. Overall, this was a very bad experience. I ended up wishing I had paid an extra $50 to stay somewhere else. I would not recommend this property to anyone, especially for special events like weddings where you want comfort and peace.

christam170

I booked this on the recommendation of my TA . We were just needing a night before heading to Galveston. The front desk staff were so friendly and the rooms super clean. I’m not sure if this is a new building or a complete renovation, but I would stay here again.

Sarita247

I stayed in the hotel for just a night before taking a flight from Houston airport. Rooms were spacious, comfortable and well-equipped with a refrigerator, microwave, coffee/tea maker and TV. Breakfast was very substantial and delicious. Staff was extremely friendly and a special mention for Porsha, Joao and Kim. Being an IHG member, I was graciously allowed a late check out. What tops everything is the complimentary airport shuttle. However, do remember to call the hotel for a pickup as the shuttle does not do fixed rounds. Thank you for a comfortable experience!

Facilities Details

Free Parking

Free Wifi

Coffee/tea maker

Fitness Center

Laundry

Shops (on site)

Accessible route to the registration desk

Wired Internet

Accessible public restrooms

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Newspapers

Baggage Storage

Business Center

24-Hour Front Desk

Smoke-free property

Desk/workspace

Free Parking

Free Wifi

Coffee/tea maker

Fitness Center

Laundry

Shops (on site)

Accessible route to the registration desk

Wired Internet

Accessible public restrooms

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Newspapers

Baggage Storage

Business Center

24-Hour Front Desk

Smoke-free property

Desk/workspace

9 Available Room Types

Suite, 1 King Bed, Accessible (Communications)

Suite, 1 King Bed, Accessible (Communications)

Non-smoking

Satellite Channels

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Sleep comfort items

Accessible toilet

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Extra Long Beds (> 6.5 ft)

Iron

Clothes Rack

Fold-up bed

Microwave

Daily newspaper

Suite, 1 King Bed

Non-smoking

Satellite Channels

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Sleep comfort items

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Extra Long Beds (> 6.5 ft)

Iron

Clothes Rack

Fold-up bed

Microwave

Daily newspaper

Standard Room, 1 King Bed

Non-smoking

Satellite Channels

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Sleep comfort items

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Extra Long Beds (> 6.5 ft)

Iron

Clothes Rack

Microwave

Daily newspaper

Standard Room, 1 King Bed, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Communications)

Non-smoking

Satellite Channels

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Bathtub

Towels

Sleep comfort items

Accessible toilet

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Extra Long Beds (> 6.5 ft)

Iron

Clothes Rack

Fold-up bed

Microwave

Daily newspaper

Suite, 2 Queen Beds, Accessible (Communications)

Suite, 2 Queen Beds, Accessible (Communications)

Non-smoking

Satellite Channels

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Sleep comfort items

Accessible toilet

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Extra Long Beds (> 6.5 ft)

Iron

Clothes Rack

Fold-up bed

Microwave

Daily newspaper

Facilities Details

Pool and Spa

Fitness Center

Parking and Transportation

Free Parking

Front Desk Services

Newspapers

Baggage Storage

24-Hour Front Desk

Entertainment and Family Services

Smoke-free property

Business Facilities

Business Center

Shops

Shops (on site)

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Wired Internet

Miscellaneous

Accessible route to the registration desk

Accessible public restrooms

Braille and tactile signage

Assistive listening devices provided for meetings

On-site accessible self parking

Coffee/tea maker

Desk/workspace