Holiday Inn Reliant Park/Medical Center

There should be a negative 1000 stars for this place. Just know that the management here are the most inconsiderate, unprofessional people you will ever meet. I will never stay at this hotel again. The treatment and disrespect were appalling. My father-in-laws surgery was postponed but we didn't get word till 4am the morning of us heading down to Houston. I spoke with a lady at the desk over the phone that was nice and professional and she assured me that she would make things right and help me with rescheduling. Then I hear her say hold on, when she returns she says her manager now is requesting documentation that your father in law was really having a surgery and that it was cancelled or you will be charged for your entire stay regardless if you can make it or not. First off we booked the Holiday Inn Medical Center, so I'm sure a very large amount of people that book here have family in the hospital. I emailed him and told him my mother in law was 70 years old, stressed out and not tech savvy, and I would not be asking her to share her private information with me to give him. I then called customer service and told them what had happened and they apologized for his ridiculous behavior, and told me Mr. Winfield you are a valued Elite member and we want to make this right. She then reschedules us for the following Monday and Tuesday for the new surgery dates. Do you want to know what the Holiday Inn NRG supervisor chose to do after this? He saw the change, went in without my permission and re-booked the room and increased my rate from $500 to $800 dollars for two days.I received no phone call or email to notify me of the change, and he did it close to check -in so that I would be charged both days. If I had not went back on, me, my wife, my 70 yr old mother in law, 80 yr old father in law that battling are hard sickness right now would have shown up next Monday and Tuesday; and not even had a room booked or a place to stay. Like who the hell does something like that? #1 Once the lady at the desk said it was fine and she would make the changes with no fee, there should have been no further discussions. I remember a time when you said something, and you stood on it. If something in my email upset him, or I came off as a guy that would fabricate a story about a sick father in law, why not do what most decent supervisors well trained in the field of hospitality would have done and either emailed or called me back? He made 0 attempts to rectify or contact me. This guy is freaking out of control and making decisions based on emotions and not rationale, and has NO business in a managerial position. I reported to customer relations and they put me on hold for 20 minutes and basically told me the manager can do whatever wants and get away with so just pay the new higher amount even though you are basically a victim of credit card fraud because this man made an un-authorized charge to your account out of spite when he saw that the customer service rep had rectified things with me. This manager is a harsh, unmerciful crook. I have had 24 stays in the past year, and literally was just in his hotel a few days ago, only to be treated like a piece s***t today. Highly displeased. DONOT STAY HERE , THEY WILL TREAT YOU LIKE A LIAR IF YOU HAVE TO CANCEL, AND MAKE UNAUTHORIZED CHARGES TO YOUR CARD!!!!! YOU HAVE BEEN WARNED. PS: Scroll down to Anita Rodriguez review, and you'll see that after she stood up for her mistreatment that her rate was bumped up and she ended up with unexpected charges in retaliation same as me. All these complaints, all they do is reply with same generic sorry for your displeasure but you're just another # to us , so f**k off basically. Potential customers DONOT book here!!!!!!

Roaches climbed out of the a/c unit ! I knew I was in trouble when I pulled up and the neon signs were all half lit.The parking lot was closed off and the restaurant was also closed. The employees all try hard, but this place is a dump. Stay away. It’s close to NRG Stadium but it’s not worth it to stay here. I’ll be burning all I brought here for fear of roaches and God knows what else. 20 years of traveling and I worry about bringing bugs home. ABSOLUTE DUMP.

Service is horrible!!! I got charged $140+ for a room I reserved specifically chose a king upgraded room with free cancelation so when my wife got sick I canceled days in advance and spoke to a gentleman who confirmed my cancelation and NEVER said I am going to be charged! If that was the case I would of gone by myself or gave the reservation to a friend who was going to the same event! They trick you and charged me! Money hungry! Never will I stay here again and will tell my car club not to reserve rooms here unless I'm refunded!