Homewood Suites by Hilton Houston-Stafford

The Homewood Suites Stafford is screened off from the Southwest Freeway by other hotel buildings, a plus. The facility was well-maintained and very clean. The layout was nice with a small living/dining room, a galley-style kitchen, bedroom and bathroom. There was plenty of storage for long-term residents. Parking was adequate and convenient. Our bedroom HVAC unit was noisy--bearings were probably starting to go. Part of the floor creaked when we walked on it. Footfalls from the next upper floor were loud. Voices came through the bedroom wall--why these hotels don't have better sound separation I'll never know. Breakfast was ample and quite good for the most part. The front desk people were courteous and attentive.

Not very welcoming to the African American race. Went to get breakfast in the morning and while I was serving myself front desk staff Tanya and a security guard harassed me and demanded to know my name and room number. As a Diamond member that travels weekly I’ve never had an experience like this at any Hilton property world wide. I was the only patron that they did this to while people of every other race was allowed to get their breakfast without incident. Was never issued an explanation or apology. Rude staff and major construction work. I will never visit this location again.

My wife and I typically love staying here in the past for the convenience of proximity but after this weekend never! The Front Desk Clerk April is aggressive, unprofessional, ghetto, takes random smoke breaks, and is hardly at the front desk. She ultimately made our 4-night stay very unpleasant. - I love to use my digital key for Hilton properties but mine didn't work for this property and April did not try to assist however went on about technology and Hilton need to upgrade their digital key while issuing me room keys. -Another interaction the same as a previous reviewer April became very aggressive when asking about the late checkout as we are in our 50's and booked under the AARP rate. She stated the hotel was not full and a late checkout was possible however when I was trying to explain to her we were booked under the AARP rate she stated no she could not honor that rate and if we stayed past 12 her GM (Roxanne) would definitely charge us over time. It was a complete scene and uncalled for not to honor a rate Hilton clearly advertises if availability premises, in which April had already stated the hotel was not full. - My wife and I came home very frustrated. We will be escalating our concerns to corporate, and will be sure to provide this feedback on every platform!