Hyatt house Houston Energy Corridor Hotel

Moving overseas and needed a place to stay until we finished our documents. Good location excellent staff as we had a number of special needs which were handled well and with good spirits

We only stayed one night as we went to the Houston Rodeo. This hotel is not up to Hyatt standards. The pictures look amazing but the hotel is not. Our room was large and the size was fine but it needs updating and a thorough cleaning. Rust and mold on the shower head. Rust and dirt on air returns to furnace. The sofa sleep arms were dirty. The fan in the bathroom ran all the time. The finish on the mirror is coming off. The AC panel in the shower is rusting and is not flush to the ceiling. There was mold in the shower. The hotel is on the surface drive of I-10 so it is noisy. The outside of the rear unit (there are two detached sections to this hotel) needs power washing and paint. This was a last minute trip and I did not check prior reviews or I would not have stayed here. The staff was friendly but there is nothing they can do about all this. The beds were hard and the sofa sleeper is not comfortable. I am a Hyatt member and like the Hyatt House in general. This is a management issue and needs to be addressed or the brand name will suffer

Room reserved was not available. Was not notified and instead told "it will be ready in 30 min". After waiting patiently for some time, followed up about room and then told its not available. Hotel was subpar. Very disappointed!