La Quinta Inn Houston Southwest

Cockroach running through the food area. Carpets were dirty. In the common areas towels were left in the hallway for two days I would not stay there again I would find somewhere else next time

In some distress, I got to stay at La Quinta for a total of 5 nights. Nice and clean, I just wish the personell was better trained. Nabil was experienced enough to notice not all was well, and offered words of comfort. The maids were nosey, FD less sympathetic. Online price sums to $67, walk in jumps to $95.40 but Nabil gave a discount to $85, since I re-checked in after 2 am. I totally I paid close to $300, to justify the extra night, so the full stay was covered. FD wanted to charge an extra $80. No flexibility and no sympathy for my situation. Not able to stretch the dollar, I went somewhere else.

At check in Sal was the guy at the front desk. At 1st he was welcoming then became pretty rude very fast. Sal was also very hard to understand as he did not have a clear voice to speak with, talked low and mumbled badly. I had to ask him quite a few times to repeat himself as I could not understand what he was saying. He then said his the elevator was broken and he would put us on the the 4th (top) floor room and we'd have to take the stairs. I am with my toddler son and wife that has a back injury, so we asked for a discount on our room or even a room on the 1st floor. He said no, just straight out no. We stated my wife has an injury and it is difficult to walk up stairs and Sal replied to us "well you should have wrote you needed accommodations when you made your reservation". Feeling offended on how we were spoken to, we asked for a manager and Sal said "there will not be a manager until tomorrow morning, you have to deal with me". Now we are pushing to call for a manager or something to accommodate our stay and Sal says "if you like you can cancel your reservation " and I had said "no, we're here and have been on the road for almost 4 hours". Sal replied and said "ok good, cause we book fast". Now I am getting upset from how we are being treated, the inconvenience from the elevator forcing my wife to be in pain, and now how I am being spoken to. The next morning at check out we asked to speak to a manager to inform them on our stay so far and how Sal had treated us during our check in. The woman up front was more accommodating than Sal was but told us there was no manager, and gave us a La Quinta card with information to someone we can reach out to.I really would love a refund from this stay, as I will not be stating at this location again. Sal was a very rude, not helpful and made this a very unpleasant stay.